Lotte Hotel Busan

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Lotte Hotel Busan | Busan, Korea Republic of | Virgin Atlantic Holidays

Busan, Korea Republic of

5 stars

Lotte Hotel Busan is where Busan’s urban energy meets refined calm. Perched above the city’s rhythm near Seomyeon, the hotel brings tech-smart comfort, sleek design and sweeping views. Rooms open onto cityscapes that stretch towards the sea, and the amenities, from rooftop-heated pool to duty-free shopping, give you everything without leaving the tower. Days might start with breakfast at La Seine, move into a spa or swim session, then an evening drink at The Lounge while the city lights emerge. It’s luxury reimagined for Busan — bold, polished and unmistakably local.

Amenities

Bar
Casino
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Valet parking

Explore the local area

Located in the heart of Busan’s Seomyeon district, the hotel offers direct access to major transport links including Seomyeon Station, Busan Station and Gimhae International Airport.

Hotel Information

Room Information
Room Upgrade Information

The hotel has over 650 rooms and suites (all fully air-conditioned). In-room amenities include He:On bedding system, Nespresso coffee machine, tea/coffee facilities, safety deposit box, flat-screen TV and city views.

Superior Room – approx. 33.68-36.90 m², Twin or Double bed; sleeping maximum 2 people.

Hotel details

Getting Around

Self-parking and valet parking are available on site*.

Dining

The hotel offers 6 restaurants and bars, and they include: La Seine, a stylish upscale buffet restaurant offering over 170 global delicacies; The Lounge & Bar, serving light snacks, dessert and beverages in a refined setting; Delica-Hans, offering freshly baked breads and premium cakes; plus several specialist dining venues for Korean, Chinese and Japanese cuisine.

Fun and Games

You can enjoy indoor and outdoor swimming pools, spa treatments at Josiane Laure Spa*, a fitness centre with sauna, and a golf driving range*.

Handy Stuff

24-hour front desk & concierge, room service from 06:00 to 24:00, complimentary high-speed WiFi throughout the hotel, daily housekeeping, laundry & dry-cleaning services*, in-room safe-deposit box.

Additional Information

*Denotes local charge.

Trip advisor rating

4.8/5

2,643 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

82%

Very Good

14%

Average

Poor

Terrible

“Accessibility Promises Were Not Honored”

Jul 06, 2026taewoo1

I chose this hotel based on the expectation that my accessibility needs as a blind guest would be understood and accommodated. Before my arrival, my travel agent spoke directly with hotel management to discuss my requirements. Unfortunately, my experience at check-in was disappointing. The manager on duty informed me that it was "too dangerous" for staff to assist me in accessing the swimming pool. Thankfully, a lifeguard was willing to assist me, demonstrating that a safe and practical solution was possible. There was also an issue with housekeeping. After requesting fresh towels, the staff member collected the dirty, soaking wet towels and placed them on my bed instead of taking them away. I had to ask him to remove them before he left the room. This should not have happened. While some individual staff members were helpful, the overall handling of accessibility and basic housekeeping fell well below the standard I expected from a hotel of this caliber. I hope the hotel improves its staff training, particularly regarding accessibility for guests with disabilities, so future guests have a more consistent and respectful experience.

“NOT AS GOOD AS I THOUGHT IT WOULD BE”

May 30, 2026RockyBubbles

I recently stayed one night at the Lotte Hotel Busan on a reconnaissance for future visits and it was not what I expected. I got the impression that it was primarily a Korean guests only hotel. As a foreigner I did not feel welcome and I thought the hotel was way too big. I booked a room with lounge access and found the lounge to be over crowded at most times. Cocktail hour and Breakfast was total kayos. Also the added extra costs for the use of the Gym, Swimming Pool etc do not help, I will not be staying at the hotel again. I normally stay at an IHG hotels but unfortunately there aren’t any in Busan. On the plus side, the Casino was OK.

“From not bad to Impressed (Concierge)”

May 06, 2026Sayoleen79

I would have given a four star rating if not for the exceptional service received by JASON HAN from Concierge. Ok on why the 4 and not 5 stars initially: - We arrived early morning on the day of check in after an overnight flight. Was hoping to get a quick shower or wash at the pool/gym shower facilities. However, we were informed by the reception that facilities cannot be used before official check-in time. - Breakfast hours are shorter than other similar class hotels. It ends at 10am and around 9.30am, the restaurant staff will go around informing guests that the buffet closes at 10am. Just before 10am, the staff will be eagerly clearing plates. It did feel we were being rushed. Would have preferred a slow and lazy breakfast experience. But I must say the buffet spread was extensive and food was generally good! - Some staff cannot understand much English. Encountered communication challenge with staff when we called In-room dining and another with Guest Relation. Was somewhat surprised that GR is not conversant in English and that was what lead to the involvement of Jason from Concierge. Why the ⭐️⭐️⭐️⭐️⭐️? I did some last minute shopping at the Lotte Department Store the night before the check-out date. As I was packing, I realised that the store staff had missed to pack 1 item which I was charged and paid for. Problem was the store has closed and I will be on an early morning flight the next day. First I reached out to the GR to ask if they can help me to contact the store when it opens the next day. I sensed that the GR staff did not fully understand the problem I was having and she kept telling me she had "no idea". Requested her to please check with her colleagues who may be able to help. That's when Jason came along. He came personally to my room to understand the problem and took some photos of the items received. I handed him the payment receipt and he assured me that he will go to the store the next day to raise the issue. Was already very thankful to him at that point regardless whether the missing item can be recovered. Back home the next day, I received an email from Jason that he had went to the store and the manager there acknowledged the mistake and the missed item will be shipped to me! Shipment will be arranged by the hotel on behalf. I am truly impressed by how Jason went beyond his call of duty to help me resolve the issue and so swiftly!! Grateful for that!🙏🙏 He is definitely a great asset to the hotel and this service industry! The missed item was delivered to my house on 5/5- just 9 days after I checked out!!

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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