Hotel 이란 잠을 자는 곳 이상을 제공할 수 있다. 그것을 Hospitality라고 하는데, 마음을 따뜻하게 살펴주는 서비스를 말하는 이 단어는 Andaz팀이 내게 다시 의미를 느끼게 해주었다. 각 나라마다 문화와 언어가 달라도 그 마음을 살펴주는 제스처는 감동을 준다.
안 되는 상황인데도 포기하지 않고 기다리며 노력해 방을 잡아 주시고 배려해 주신 Andrew Bae, Jay Jung 매니저님들께 감사한다.
그들의 친절을 그대로 닮은 front desk 모든 직원들 Ellie Gil, Kyle, Kelvin, Sunny.. Spa receptionist Donghee씨 외에 모든 분들, Sauna에서 묵묵히 챙겨주시는 오경신 이모님,
아침, 저녁식사 언제든지 나를 기다리던 정말 있는 음식들, 심지어 룸서비스조차 최고의 퀄리티였고 배달해 주는 모든 분들의 친절도 잊지 못한다.
호텔은 단순히 잠만 자는 곳이 아니고 마음을 쉬게 해주는 쉼을 주는 곳이라는 것을 다시한번 알게해준, 나의 고향이라는 것을 느끼게 해준 안다즈팀에게 마음깊은 고마음을 전한다.
최고의 위치 때문만이 아니어도 겸손함과 프로다운 이들의 친절 때문이라도 다음 번 방문을 기약하게 되었다.
A hotel can offer much more than just a place to sleep. We call that hospitality—the kind of service that warmly cares for people and makes them feel seen. The team at Andaz reminded me of the true meaning of that word.
Even when cultures and languages differ from country to country, genuine gestures of care and consideration have the power to touch people's hearts.
I would like to express my sincere gratitude to Managers Andrew Bae and Jay Jung, who did not give up despite difficult circumstances and patiently worked to secure a room for me while showing exceptional thoughtfulness and care.
Their kindness was reflected throughout the entire front desk team, including Ellie Gil, Kyle, Kelvin, and Sunny, as well as the spa receptionist, Donghee, and all the other staff members. I am also deeply grateful to Ms. Kyung-shin Oh in the sauna, who quietly and consistently looked after guests with such warmth and dedication.
The food was always excellent, whether at breakfast or dinner. It felt as though every meal was prepared with care and waiting just for me. Even the room service was of the highest quality, and I will not forget the kindness of everyone who delivered it.
This stay reminded me that a hotel is not simply a place to sleep—it is a place where the mind and heart can find rest. The Andaz team made me feel truly at home, and for that I am profoundly grateful.
Beyond its exceptional location, it is the humility, professionalism, and genuine kindness of the people here that make me look forward to returning on my next visit.
Thanks for your great hospitality!
