My family and I stayed here for a couple of nights. We had been very excited to to try the Four Seasons Seoul, everything online looked beautiful. Sad to say we were very disappointed. Nothing was particularly horrible, however, this hotel definately did not live up to the standards of a Four Seasons. It was similar to an experience of a low level Marriott.
The service was inconsistent. Some staff were terrific while others were unhappy/unhelpful.
This hotel does not go above and beyond in any way. They stick tight to the terms and are not willing to give a truly special or unique experience unless you pay for it.
Some Examples:
-We were excited for the kids club. However, at check-in were informed its only open on weekends and they charge a fee. (Ofcourse they do)
- Our 5-year old daughter was charged ~$30 for breakfast each day even though she ate almost nothing.
-The room was VERY hot and the AC did not work. We made do with a small fan that they brought.
-No help with luggage or even an offer to help checking when checking out.
-Gym staff were not friendly, would not even make eye contact or smile.
-Breakfast was subpar. (service was inconsistent)
-For a 5-star hotel they nickel and dime you for everything. They charge for toothbrushes etc.
-We booked through Chase's The Edit. No upgrade, small 1-hour late checkout despite rooms being available.
-We had a $100 property credit, the staff informed us the small ~$7 room service charge would not be covered, however the food itself would be... these types of nit picky things are very annoying, especially when paying for a 5-star hotel at this price point. While this is absolutely within the terms of the credit it is just in bad taste.
This Four Seasons is NOTHING like other Four Seasons we have stayed at.
Overall, we were very disappointed with our stay. All of the nickel and diming left us wanting to leave. We visit Seoul somewhat frequently and had previously stayed at the Park Hyatt. It was a much better experience and they treated us fantastic.
