am writing to express my disappointment regarding my recent stay at your hotel. Although I booked a Club Room and was entitled to access the Club Lounge and breakfast, I was unable to properly use either of these amenities due to poor service and inaccurate information.
When I went to the Club Lounge around 7 p.m., there were no available seats and no food left. The staff at the entrance simply told me to wait, but could not provide any estimate of how long it might take. I asked if I could take a small portion of food to my room or another place to dine, but I was told that it was not allowed and that I just had to keep waiting. Since I had a flight scheduled in about 12 hours, I could not wait indefinitely and therefore missed dinner entirely.
The next morning, I went down for breakfast. According to the website, breakfast service starts at 6:30 a.m., but I was informed at the hotel that it actually begins at 7:00 a.m. Unfortunately, I had to take the 7:10 a.m. shuttle back to the airport, which meant I was again unable to eat.
Because of this misinformation and the staff’s inadequate handling of the situation, I missed both dinner and breakfast, despite paying for a stay that included these benefits. I chose Hyatt because I expected a convenient and pleasant experience, especially since I was relying on the included meals. However, this experience was very disappointing and frustrating.
I kindly request that you review this matter and consider appropriate compensation or a gesture of goodwill for the inconvenience caused.
Thank you for your attention to this issue.
