Exceptional Service That Made Seoul Feel Like Home
I had a wonderful stay of more than two weeks at the JW Marriott Hotel Seoul during a business trip in July 2026.
As a Titanium Elite member, I requested a suite upgrade when I checked in at the Executive Lounge. The team explained that no suites were available at the time—which I knew was accurate from checking the Marriott app—but promised to keep an eye out for one. They were true to their word. About a week later, I was upgraded to a beautiful and spacious suite. This was greatly appreciated, as my original room had begun to feel rather cramped during such a long stay.
What truly sets this hotel apart is the service, particularly from the concierge team. They greeted me by name every time I visited and even remembered exactly how I liked my coffee. Their genuine warmth and kindness made the hotel feel like home, especially as this was my first visit to South Korea. I became so attached to the team that I found myself getting emotional at checkout as we exchanged hugs.
The only disappointment was the service at the steak restaurant, which felt rushed and impersonal. My main course arrived first, followed by my appetizer, and then finally my drink. I overlooked it the first time, but when the same thing happened during a second visit, I raised the issue with the manager. He kindly offered a complimentary dessert, although I declined.
That experience aside, I thoroughly enjoyed my stay. The exceptional team made a long business trip feel comfortable, welcoming and personal. I would happily return to the JW Marriott Hotel Seoul.