When I arrived at this hotel for my 3-night stay, I did not know what to expect aside from its enviable location right next to the hip Hongdae walking street. Despite being a Titanium member with Marriott Bonvoy, I felt a bit overwhelmed and out-of-place by the “cool vibe” and eclectic uniform on the young staff team.
However, my first impression melted away the moment the moment I realised how warm and friendly everyone was! My room was a junior suite which even had a view of the Han River beyond. The room was spacious, stylish, quiet and extremely comfortable. Despite being quite full in December, I never saw other guests on the floor. There was a small matter with housekeeping and I was impressed at the speed of recovery. Mia from front desk was responsible for giving a room that matched my requests. She was kind, warm and welcoming. Nothing seemed to bother her. Such a pleasure!
Breakfast was lovely and featured international and Korean fare. Restaurant manager (I think Kimmy, sorry if I remembered her name wrongly!) was jovial and professional. She even remembered my seat preference!
I had accidentally locked jammed the room safe and needed help to reopen it. Katherine came swiftly and settled the problem quickly. When I thanked her, she very warmly replied “it is no problem. It is my job to assist”. The kindness and sincerity was genuine and this is attitude was clear throughout the hotel. She even gave me an extra Korean face mask as a treat!
On top of its convenient location (I got to walk around and explore Hongdae and the airport bus limousine stop is just 50 meters from the hotel), this stylish hotel with amazing staff is simply perfect!
