Outstanding Concierge service! Excellent lobby staff & amazing front reception service! This hotel exceeded all of my expectations at every level. I booked this trip to attend a close friend's birthday. In advance I requested the assistance from The Westin Josun Seoul "Concierge staff" who were extremely helpful.
Their service is seriously next level. I have stayed at many hotels and this is by far the best!
A special thanks to "Ping" who promptly responded to my numerous enquiries. Ping organised numerous dinners (amongst other things) which required precision timing as other activities had also been booked. Timing between events was imperative to ensure a smooth transition and that no late arrivals occurred.
Ping arranged two top quality birthday cakes from the Westin hotel "Josun Deli" (bakery located at the lower level at the hotel) for two separate birthday events. The Concierge team including; "Tom & Lizy" also were tremendous with helping me with further enquiries and also assisted with the purchase of a hotel VIP Amenity that was placed in the room for the birthday recipient's room which consisted of a bottle of wine, fruit and chocolates along with a handwritten welcome birthday card.
The Concierge email response times were impeccable. Their attention to detail was truly exceptional. Their follow up before, during and after staying at the hotel created one extremely happy experience.
The Concierge staff ("Ping", Tom, Lizy) worked as one highly efficient team who provided an "all in one" in-house curated experience who are highly experienced.
The breakfast at the hotel should definitely be pre-booked for anyone staying at the hotel > it was layered with many dishes and was delicious.
We also had included "Happy hour" located on level 20 of the hotel which included all spirits, beers, wine decent sized snacks (hot & cold).
Lobby staff were very helpful and answered many questions > from tourist locality's and providing clear instructions regarding directions, booked transportation, helped with bags (very efficient & friendly),
The amenities were very clean all round.
The room beds were very comfortable. The rooms were spacious with good water pressure. There was a fridge in the room along with various drinks to purchase. An iron and board, large clothing cupboards along with all the bathroom accessories that you need. (Room 1608).
Both Ping & Tom left a handwritten welcome note and confirmation letter upon my arrival to ensure I was kept up to date for all of my requests. This was very comforting as it showed they were on top of everything.
I highly recommend The Westin Josun Seoul hotel to any person visiting Seoul. The hotel was located a very short minute or two walk, central to all shops, food, restaurants and retail stores.
Thank you to Ping, Tom and Lizy. A quick mention that "Ella" at front reception who was also extremely helpful upon my arrival. Five out of five stars. Amazing service! Thank you.
(Room 1608 > 24 Apr - 1 May 2026)
