The Westin Josun Seoul was our family’s go-to hotel for a decade, but after our stay in September 2026, we will not be returning. Over the last year, the service quality has visibly declined. During an April 2025 visit, hotel staff ignored us upon arrival, leaving our cab driver to help with our heavy luggage. Furthermore, the guest rooms are severely dated and in desperate need of a full renovation.
Our final stay was deeply frustrating due to a total lack of communication. We checked in on September 16, 2026, during the Korea-Central Asia Business Summit hosted at the hotel. Because guests were not notified of the event, we sat in traffic for over 30 minutes and were ultimately forced to lug our bags from several blocks away because our taxi was barred from the drop-off area. A simple email or text notice would have prevented this entirely.
As compensation, we were "upgraded" to a Club Floor and given day time club lounge access. However, the experience was highly uncomfortable. Each time we went to the lounge for coffee, staff rushed us out by handing us paper cups and standing over us while we filled them. If our upgrade carried access restrictions, that should have been clearly communicated at check-in to avoid unnecessary stress.
The Westin Josun clearly prioritizes business and summit events over leisure travelers. The sole redeeming quality of our stay was the housekeeping department, which provided excellent, true 5-star service. Otherwise, I highly recommend tourists look elsewhere. Next time, we plan to try the JW Marriott Dongdaemun or the Four Seasons Hotel Seoul instead.
