Jen Singapore Orchardgateway

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Jen Singapore Orchardgateway | Singapore, Far East | Virgin Atlantic Holidays

Singapore, Far East

4 stars

When exploring Singapore, there's no better introduction than Orchard Road and as Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out the wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With an excellent choice of facilities and services as well being situated in a lively area, you'll find plenty to get excited about with Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre

Explore the local area

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel Information

Room Information
Room Upgrade Information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Hotel details

Facilities

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

Additional Information

*Denotes local charge.

Please note: regarding electronic cigarettes in Singapore. You can not take vaporisers, e-cigarettes, e-pipes, e-cigars, and refills into the country. These items are likely to be confiscated, and you could be fined or sent to prison.

Trip advisor rating

4.3/5

3,440 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

53%

Very Good

33%

Average

Poor

Terrible

“A pleasant surprise and a good option”

Sep 14, 2025EMandJM

While this is not the same standard as a Shangrila which is in the same ownership group, you can see the similarities in care and attention. We experienced very good service. The rooms are very good with great beds, effective aircon and strong WiFi. Amenities in bathroom also good quality. Club rooms and club access is worth the price. The pool area is lovely with plenty of shade and free iced water available. The pool water is clear and well maintained. One small improvement would be to add pool mattresses to the sun lounges which are very sturdy but the metal parts where the two lengths join can hurt ones back ( and the head cushions provided don’t really help). Overall a great choice in a convenient location and good value. Worth a return visit for sure. .

“Nothing to get excited over”

Sep 05, 2025Alexandra R

Room is clean and bed very comfortable. Other areas of the hotel lack sophistication, the rooftop bar is filled with dirty glasses at night, and they closed it early before closure time, no coffee service on the roof in the morning, only a payable Starbucks machine in the reception, there is really nothing special about this place. Completely average.

“Terrific Hotel”

Sep 04, 2025Brooke T

Location is fantastic, on orchard road, right next to the mrt and shopping. Jeno and Jeni, the hotel robots were great for my 4yrs. He loved them and really enjoyed ordering the cookie surprise. He pool is the perfect temperature, wasn't crowded and the staff at Trippi were always super friendly. Rooms were clean, comfortable and no issues. Would definitely recommend and would stay there again in the future.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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