Jen Singapore Orchardgateway

Singapore, Far East

Star rating

Superior Room
Makan@Jen Restaurant
Superior Cityview Room
Deluxe Room
Superior Room
Makan@Jen Restaurant
Superior Cityview Room
Deluxe Room

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out the wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With an excellent choice of facilities and services as well being situated in a lively area, you'll find plenty to get excited about with Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Please note: regarding electronic cigarettes in Singapore. You can not take vaporisers, e-cigarettes, e-pipes, e-cigars, and refills into the country. These items are likely to be confiscated, and you could be fined or sent to prison.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1817)
  • Very good (1142)
  • Average (290)
  • Poor (111)
  • Terrible (74)
Image of the Tripadvisor rating Great view over the city

Aug 18, 2025 Chris318i Regensburg, Germany

My family and me went to rooftop bar Baywatch@Jen. The staff was very attentive and the atmosphere at the rooftop bar is great. The prices are of course higher than in normal bars, but the amazing view was worth the prices we paid for our drinks.
Image of the Tripadvisor rating Birthday stay

Aug 16, 2025 SingleMumTravels Canberra, Australia

We stayed here on our way back to Australia for my sons birthday in a superior city view twin room. Great location for a first timer to Singapore, with a subway station underneath the hotel and it attached to a mall. Comfy beds, great views AMAZING buffet breakfast. Staff super friendly and clean rooms, even had a surprise visit from Jeni the… Read more
We stayed here on our way back to Australia for my sons birthday in a superior city view twin room. Great location for a first timer to Singapore, with a subway station underneath the hotel and it attached to a mall. Comfy beds, great views AMAZING buffet breakfast. Staff super friendly and clean rooms, even had a surprise visit from Jeni the robot for my sons birthday. We had inroom service one night and couldn't fault it. Read less
Image of the Tripadvisor rating Good hotel, well organised, good located for city tours, avoid peak time at breaky.

Aug 9, 2025 ksg48 Moab

Room with sufficient space, washing sink is separated by paravont, separate toilet bowl, good shower, no jungle head. Deposit box, wardrobe with good space, flat screen, AC, good lighting in the room. Nite light at bed and bathroom. Good curtains, light proof. Cover sheet a bit short maybe. Fridge in the room, silent and well working. Breaky in a… Read more
Room with sufficient space, washing sink is separated by paravont, separate toilet bowl, good shower, no jungle head. Deposit box, wardrobe with good space, flat screen, AC, good lighting in the room. Nite light at bed and bathroom. Good curtains, light proof. Cover sheet a bit short maybe. Fridge in the room, silent and well working. Breaky in a nice room, from 7 to 10 am. from 8 am, a queue partially with longer waiting time. A lot of delicious things, chefs available for omelettes and other meals. British corner with veggimite, sausages, but also asian delicacies like buns, fried noodels, curry and others. Juices from a machine and partially empty- in tropical areas juices from fresh fruits are sensational. Fresh fruits, waffles, pan cakes, cerelas, pastries, cheese, sausages, bacon, eggs, fish, everything there. Also, a glutene free corner with lots of things. The rooftop bar is a nice place, with good tables and chairs and an impressive view over Singapore. The infinity pool is not deep but large enough for a short swim. A life guard is present, towels are offered to guests. The first Singapore Sling was nice, but with non-matching colour - however, it was nice to reason for complain. Checkin and out was efficient and quick. The Hotel is sutated at a Mall with access to the MRT Station Somerset, directly at Orchard Road. Read less
Image of the Tripadvisor rating Superb Stay in Singas! 🎉

Aug 5, 2025 Terri M

Our stay was absolutely Jentastic, we took the Club package - well worth it. The staff in the Club were so attentive. Food, wine and atmosphere all first rate. A special thanks to Geraldine, Audrey and Yin Yin who took special interest in our well being each day and always made us so welcome. We felt like Royalty! Can’t recommend this place… Read more
Our stay was absolutely Jentastic, we took the Club package - well worth it. The staff in the Club were so attentive. Food, wine and atmosphere all first rate. A special thanks to Geraldine, Audrey and Yin Yin who took special interest in our well being each day and always made us so welcome. We felt like Royalty! Can’t recommend this place enough. ☀️👍🌸 Read less
Image of the Tripadvisor rating Central location

Aug 5, 2025 Miruna B

This is the second time we're staying at Jen Orchardgateway. Yin Yin at customer relations was amazing, she made the stay feel better.