From the moment we arrived, the service at Siam Kempinski was absolutely outstanding. They welcomed our children with a lovely gift bag each, and the live harp music playing in the lobby at certain hours added a truly magical atmosphere.
We stayed in a family suite featuring two bedrooms, a living room, and a fully equipped kitchen complete with a dishwasher and a washing machine—it was fantastic! The kids were absolutely over the moon with the in-room drawing board, the dolls, and the special play 'balcony' built just for them. It kept them completely entertained and allowed us parents to truly relax. The kids' club was also exceptional, featuring a PlayStation, which gave us the peace of mind to enjoy some shopping at the adjacent malls knowing our children were in great hands. We would love to highly commend two staff members at the kids' club, First and Amie, who stood out for their wonderful and caring approach to the children.
However, a few aspects could be improved. On our second day (out of a 4-night stay), we experienced a leak in our bedroom. While the staff kindly offered to move us to a different room, we ultimately declined as we had already unpacked all of our luggage. That being said, it was a bit disappointing that the hotel didn't find another way to compensate us for this issue, as their temporary solution was simply leaving towels on the floor. Additionally, we found that the shampoo, conditioner, and soap were provided in tiny bottles, reminiscent of a 3-star hotel. It was a bit inconvenient for a family, so we actually went to the mall's supermarket to buy our own full-sized products.
Our main area for feedback, however, was the dining experience as a vegan family. We had notified the hotel well in advance, and they confirmed they would accommodate us. Upon arrival, we even met with the chef, who reassured us everything would be fine but didn't actually discuss any options with us. Unfortunately, the next morning there was virtually nothing suitable for us to eat at breakfast. While the buffet offered variety, including Indian dishes, heavy rice and spicy sauces are simply not what we want for breakfast. We were hoping for standard morning items like vegan croissants, pancakes, bread with vegan butter, or a tofu scramble. We had to order these as special requests, and only some were fulfilled. Even then, despite the chef's good intentions, the execution wasn't quite there.
Additionally, we noticed that not all dishes at the buffet were clearly labeled with dietary or allergen information. For instance, one morning I had an eggplant dish that I thought was made with tahini, but after asking the chef, I found out it contained mayonnaise or another dairy ingredient. It would be very helpful if the food labeling was more consistent throughout the buffet.
Importantly, we brought up all of these points during our check-out. The staff was very receptive, answering that they would take our feedback to heart and make a major effort to implement changes. While the suite and the kids' facilities made for a very pleasant stay, we truly hope they use this constructive criticism to improve their overall guest experience.
