We stayed in a Family Pool Access room during our visit, and while it was comfortable overall, there were a few areas that could be improved. The room felt a bit limited in terms of luggage storage, which can be inconvenient for a family stay. There was a wardrobe with glass doors and glass shelves, which looked nice aesthetically, but didn’t feel particularly practical for regular guest use.
One of the highlights was the pool access directly from the room. This was especially enjoyable for kids, as they could easily move in and out of the pool. It also felt more private and less crowded compared to common pool areas, which we really appreciated.
In terms of amenities, the property is quite well-equipped. There are separate waterparks for kids and adults, a kids’ club, spa facilities, multiple restaurants and bars, and private beach access. They also offer beach-view candlelight dinner arrangements at one of the restaurants, which adds a nice touch for special occasions. The premises even feature a man-made pond, although it appeared to be under renovation during our stay.
On the downside, in-room dining options for vegetarian children were quite limited. Additionally, housekeeping requests took multiple follow-ups—our concerns were addressed only after the third request. This may have been an isolated incident, but it did impact our experience.
The property feels more like a hotel than a resort, with rooms sharing at least one wall with adjacent rooms, which may affect the sense of privacy. The room itself also seemed a bit worn and could benefit from some renovation. We also faced an issue with the AC unit leaking water overnight—again, possibly a one-off situation, but worth noting.
That said, the management was responsive to our feedback. As a gesture of apology for the inconvenience caused, they waived our in-room dining charges, which we appreciated.
Overall, while there were some shortcomings, the stay had its positives—particularly the amenities and pool access—and with a few improvements, the experience could be significantly better.
