We just checked in today. The hotel is nicely located in the middle of the town. Parking is convenient and the Thai staff ( as always ) are friendly and nice. Regardless, it is quite disappointing about the reservation. We reserved 2 rooms. One for a couple who are family members. And another one for us which includes my husband, my adult daughter and me. Earlier in the morning, we called the hotel to confirm our arrival time and asked for their help to set up the third bed in one of the rooms which we paid extra for that. We told them that we would be arriving late (6-7 pm). When we checked in, the reception team was very sweet and nice. Right away, we were presented with room upgrades. We did acquire if they sold our rooms and they just smiled. They confirmed that the rooms are bigger than what we booked. When we saw the room, we found that one of the rooms is smaller in size than the room we booked ( but of course room price is higher as it is for a family of 4 ). While the other room has 4 beds with bunk beds and this is a room for 2 people. The floor is also for family travelers so we can hear kids crying and screaming. We called the FD to ask if we can have our rooms that we booked instead. As we expected, our rooms were sold to other guests. We actually booked the rooms directly with the hotel website and we are also Centara member. One of the rooms was also decorated with Happy Birthday decor with a cake :).Truthfully, we have a feeling that service here will not disappoint us. Regardless, we are pretty unhappy with the reservation team who did not respect our reservation and pretty unorganized with the operation. If we come back, we will definitely call 3-4 times in advance to confirm our room reservation. Just to be fair, the room is nice for a family of 4 with young kids though.
