Unfortunately, our experience at this hotel has been extremely disappointing from the very beginning.
We originally booked a garden view room, expecting a peaceful and pleasant stay. Instead, the hotel “upgraded” us to a room facing the swimming pool, where children were constantly screaming from morning till evening. This was not an upgrade at all — it was noisy and stressful.
The room itself was old, worn out, and uncomfortable. The air conditioner was barely working, and the room was extremely hot. We stayed there for almost three hours before finally going to the reception to complain, as it was impossible to rest.
Only then were we informed that the room we had actually booked — which turned out to be newer and with a much nicer view — had already been given to other guests. This is completely unacceptable and unprofessional.
The next day, we were told we had to check out at 12:00 and wait until 15:00 to move into the correct room. Being forced to sit around for three hours during a vacation is not reasonable. After a long argument, they finally allowed us to move earlier — but this situation should never have happened.
The service continued to be poor:
Our room key stopped working, and when we went to reception tired in the evening, the staff looked annoyed rather than helpful.
In the restaurant, we asked for our food to be brought in 30 minutes so we could take a shower first. Instead, the food arrived in five minutes, completely ignoring.
Breakfast was another big disappointment. There was almost nothing edible, very limited choice, and poor quality. Only the watermelon was acceptable. No green tea in the room, no coffee machine — very basic amenities missing for a hotel that claims to offer comfort.
Overall, this hotel feels closer to a 3 star experience, not a proper resort stay. Poor organization, bad service, noise, outdated rooms, and extremely weak food quality. Only location is good