A service 'culture passing all expectations
Aug 4, 2025 Graeme K
This was a getaway to celebrate our 20th wedding anniversary.
The staff were so attentive and it was clear to us that it was not merely a job but a genuine desire to help.
We stayed in a room overlooking the pool on the second of two levels. The room was spacious, clean with thoughtful condiments and a lovely outside private shower/bath in an…
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This was a getaway to celebrate our 20th wedding anniversary.
The staff were so attentive and it was clear to us that it was not merely a job but a genuine desire to help.
We stayed in a room overlooking the pool on the second of two levels. The room was spacious, clean with thoughtful condiments and a lovely outside private shower/bath in an enclosed courtyard.
The beach was wide, had lovely white clean sand, where debris washed up was raked and removed by staff. The outlook to the islands were superb, lying on comfy lounges on the beach. Tours to the islands by longtail boats left from the beach.
We enjoyed being away from the 'tourist strip' and yet catching a grab (Uber equivalent) was cheap by western standards eg 600 BAHT to Krabi airport, 189 BAHT to Ao Nang.
Examples of extraordinary service from front office were: speaking to the local pharmacy to source a product for my wife and arrange the pharmacy to hold for our collection; when my phone was submerged in water, as well as offering the “staff rice” to take the moisture out of the phone, using the staff 7-11 APP, to arrange white rice to be delivered from 7-11; inquiring about the conditions of day accommodation at Bangkok airport as there was a long wait between outgoing flights, and impressively, even after checking out, contacting said hotel, as the other hotel gave wrong advice to me and the staff member, when making the booking. The staff member made several calls and organised a cancellation without forfeiting the 100% charge.
10 out of 10 'The Tubkaak Krabi Boutique Resort'.
We will return again.
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