1. The nature is fantastic! Very beautiful views, lush tropical vegetation, endemic birds, ebb and flow! Beautiful! An island with charm. We are fans of the Maldives and Komodo, but this is a special island, cozy, with its own energy! We recommend this place, it is better than Phuket, the views are more atmospheric than in Bali and many other countries.
2. The cuisine. It is a pity that we accidentally found the Naga restaurant on the last day of our holiday, otherwise we would have eaten there every day. The chef of Japanese cuisine is bravo! We have been to many Michelin restaurants, Wagyu was the best we have tried. The set menu is amazing! The fusion was impressive. Bravo and huge thanks! You brightened up our holiday. Bartender Mac is a pro! You impressed us. this is a master who understands how to combine ingredients and flavors for their subtle disclosure. signature cocktails - some of the best we've tried! DJ - bravo! despite the fact that we were the only guests, he put in such high-quality sets - balm for the ears! you should DJ at Savaya at least - you're awesome! thank you! music for beautiful people ❤️
3. Breakfasts - not bad, we were there only 2 times a week. dumplings are excellent, freshly squeezed juices, even oat milk - excellent!
4. water - I was very pleased that there is Perrie and Aqua Pana - we don't drink water in plastic, so the variety of good water is excellent!
now about the bad ...
1. tennis - the balls stink as if something died on them and lay for several months. this is unacceptable. terrible. wash, or better yet, update. very sad
2. The staff at the spa are very unhappy. We visited the sauna twice and never went for a massage because they are so unfriendly (we have never seen anything like this in the world) that we did not want to go to the spa, and we are fans of Thai massage. This is sad.
3. The Italian restaurant is a big disappointment: the cocktails are terrible. The pasta is tasteless! Make it the same level as in Naga - you will not be in a hurry. There really was not enough food. The burgers are normal - that's why we had to eat them every day, we wanted pizza - there was no Parma ham. There was not enough food. The service there is terrible, we sat alone in the evening, they never cleaned up our room, compared to the Naga restaurant - it's zero out of 10. Compared to Marriott hotels, for example, it's 2/10! Very bad
4. The Caban restaurant by the beach. Pros: The location is amazing: views and birds in the morning, atmospheric pier and pleasant music in the evening. Half of the staff is super. The other half is like in Italian. For example, I say: bring bread not toast. They bring toast. I ask again, not toast: with a dissatisfied face they bring a WET baguette. I ask why it is wet, they say, yes, it is wet, we can dry it 🤷🏻🙄 or they bring water in a glass every day closed. Thanks to the bartender for delicious coffee, the male waiters are great, the women seemed to be sleeping and were woken up, because of this they were dissatisfied and absent-minded, all week.
5. Rooms - we had a two-room with a pool. The pillows are uncomfortable! The quality of sleep is important, change the pillows, they are bad. the rooms are not cozy, but normal. cleaning is normal, but insects in the room, sometimes they forget to clean, but the cleaning staff is very nice, unlike the spa. overall, no complaints. for this money it's normal.
P.s ❤️:
6. buggy - excellent staff and you can always get to any location on the island - great! thank you
7. mobile app - well done, very convenient for contacting the hotel and ordering food.
8. store on the island - excellent. both the employee and the assortment.
9. entertainment staff at the hotel: table tennis, kayaks, SUPs - guys with cool energy, cheerful and friendly - well done.
10. transfer to Phuket always, meeting and check-in - everything is great, thank you.
to summarize, if it were not for the experience of dinner at Naga, we would not have returned. and so, if we improve the other restaurants and service to this level- we will definitely return. there is a chance for development if the management will tighten up the level! don't be shy about raising prices, improving the quality! on the contrary, the audience will be beautiful and "tasty" rather than motley, counting every dollar. the place is perfect! part of the team, like the chef of Japanese, the bartender, many employees (who are friendly and coass) can make this place one of the best in Phuket! there are hotels where everything is lost forever, here you can feel that either the management is starting to change or good changes are coming! keep it up, we will eagerly see what will happen in the high season here
