Overall, we had a very pleasant stay and would like to commend your team on several aspects of the hotel:
Service: Excellent (A Grade)
Location: Excellent (A Grade)
Breakfast: Excellent (A Grade)
However, as we stayed in a suite, there were a few areas where we believe improvements could further enhance the guest experience:
Insufficient Mirror Lighting
There was no mirror with adequate lighting for shaving or applying makeup. The lighting around the basin area did not sufficiently illuminate the face, making it difficult to shave properly or apply makeup comfortably. Improved lighting around at least one mirror would be highly appreciated.
Lack of Bathroom Privacy
As this suite is designed for families with children, we were surprised to find that the bathroom did not have a door or any privacy feature. Whenever one of us was using the bathroom, there was always concern that a child might enter unexpectedly. While an open bathroom concept may be suitable for couples, a family suite would benefit from having a door or another privacy option that guests can use when needed.
Bed Size in the Twin-Bed Area
The suite consisted of one king bed and two single beds. We found the single beds to be quite narrow, requiring extra care when turning during sleep. Slightly wider beds would provide greater comfort, particularly for families with children.