Overall we enjoyed our stay thanks to the wonderful staff. We visited for 10 nights in wet season, so the hotel was only half occupied. We were celebrating our wedding anniversary, and were surprised to be allocated a room with 2 single beds. Very odd for a married couple. We struggled to sleep well in one tiny bed, as we kept thinking we would roll onto the floor.
The room is set up adequately, but needs improvements. There is no where to sit, as there is only one desk chair in the room. No sofa to sit and read a book, even though there is plenty of room for one. The only other place to sit is on the bed. This means if one person is sitting on the desk chair, the other has to stand or sit on the bed. There is a table and 2 chairs on the balcony, but being monsoon season we could rarely sit outside due to the rain.
There is a very small bench for a single small suitcase. Luckily we had the spare bed to put our cases on, but if you have a clam shell style bag you will not be able to open it flat on the little bench. There is also a very odd metal bar over the suitcase shelf. I hit my head on it 3 times as I bent to get something from the suitcase. We could not work out what it was for.
The bathroom is very very large. It has a weird louver panel wall that does not fully close, meaning you can see and hear the person using the bathroom from the bedroom. It has a giant tub, but no bubble bath to use in it. We just ended up putting the wet towels in it. There is no towel rail to dry your towel, only 2 hooks, so you have to use wet towels as they only supply 2 towels in the room each day. The shower was impressive with plenty of hot water, good pressure and a choice of regular, or rainfall shower heads.
The staff are what make this hotel. Every single staff member would smile and greet us whenever we passed. We had the breakfast buffet to ourselves most mornings and the Sassi beach club was never crowded. The staff at the restaurants were attentive and remembered our drinks orders from almost the first day.
We particularly want to mention Wawa, Pop, Nine, Nook, Bow, Aui, Field and Nonny in the restaurants. They made us feel like family. King and Pong from the front desk and driveway were very helpful and also need recognition for their service.
Aside from our disappointment with the room, the hotel itself is lovely. The benefit of being so small is they offer personalized service. The hotel is well located with many excellent restaurants, massage services and convenience shops all within walking distance.
We would return here without hesitation, purely because of the amazing staff and excellent location.
