The Ozo Phuket was an amazing hotel to stay at! We highly recommend this hotel for anyone who wants time to unwind in a great, relaxing and clean environment.
First of all the location is right on Kata beach, and just behind the pool at Ozo is a gate that opens to a small path leading to the beautiful beach.
The rooms we were in (interconnecting) were not too crowded and the view was beauitful out onto the hotel with some plants. The bathroom was very spacious. The shower was a great temperature and had nice pressure. The mattresses were lovely and comfortable and upon request we received more doonas and pillows as we were slightly cold at night which was great, they were brought up immediately.
The beautiful buffet breakfast offered at the Ozo was magnificent. Everything was incedibly hygeinicly prepared to ensure no one would get sick. All the kitchen staff and wait staff were just so attentive and were always working incredibly hard. I would like to mention that one member of our family was gluten free and after the first morning in which I asked for some gluten free items (stored in the kitchen) the days following the staff recognised me and brought me gf bread immediately (without me even asking!!). This felt especially thoughtful for this option to be not only included by handled so professionally. The egg station offered beautifully cooked omelets and a range of other eggs that were delightful and of such good quality. And arriving to discover the beautiful daily juices was also so nice. The staff at breakfast always made sure plates and glasses were cleared effieiciently at all times. They even included a whole section dedicated to children which had plastic cutlery, plates, bowls etc and low benches for easy access. The childrens food had great age appropriate options ( such as french toast, cereals, diferent milks, pastries etc) which also lied close to the fruit bar allowing for that option for the kids also.
The cleaning staff who cleaned both the hotel surrounds and the rooms went above and beyond. At one point we had a pile of clothes on the floor and when we arrived back to our room not only had the beds been made, towels replaced and amenities restored but they had folded up the clothes and layed them neatly on the desk, which was just so caring and shows how the cleaning staff go above and beyond. The cleaning staff also were so friendly offering a thai greeting upon arriving on the floor which was very sweet.
The reception staff, in particular Naan and Milk, were so incredibly helpful, and all the staff we spoke to at reception had excellent english which made communication about room cleaning times, transfer organisation and payment methods seamless.
The hotel offered a few simple activities which was nice (each day around 4:30/5:00pm, sometimes at 10am), there was Thai boxing, yoga and aqua aerobics which alternated. These activities were lead by hotel staff and were a nice addition. If you choose to boo inflatables the pool staff inflate them for you which was awesome!
The main pool was a nice temperature, however on the warmer days we would have liked it to be a few degrees cooler, to have a more refreshing feel to it. The kids side of the pool included a volleyball net, playground water zone, water slide (which was even fun for the teens and adults!!!) and rock climbing wall. The pool chairs were comfortable and lied under shady umbrellas.
The bar drinks were not a stand out and were relatively pricey, however one or two afternoons we did enjoy some cocktails and mocktails by the pool.
Lastly, the hotel offers a 10% discount at a lovely italian restraunt a minute down the road (Prego) which was very nice and we ate at twice during our stay (Prego's bring out a free bread, olives and dips as an appetizer and offer a range of gluten free options when dining in). One afternoon the Prego staff came to the Ozo hotel and handed out tiramisu and pizza to the guests at the pool which was so lovely to get a taste of what they offered.
Overall the Ozo Phuket allowed for a relaxing and stress-free holiday as a family and was nestled on the main street which allowed for viewing of the Night Market and a range of surrounding restraunt options for dinner and lunch. Thanks to everyone at Ozo for our stay!!!
