The overall service at Splash Resort was extremely poor. The reception staff were slow, unresponsive, and disorganized, making even simple requests frustrating.
The shuttle service was unreliable—despite repeatedly being told it would be sent, it simply never arrived. Communication felt empty and untrustworthy.
The resort itself feels old and poorly maintained, with many facilities outdated or broken. On top of that, guests are required to pay a cash-only deposit of 1,000 THB per person, which is unreasonable and inconvenient, especially for international travelers. This policy was neither guest-friendly nor clearly justified.
The location of the resort is convenient, and the water park is enjoyable, especially for families with children. The bedding was also comfortable and clean, which we appreciated. However, despite these positivies, our overall experience was severely impacted by serious service and communication failures. We booked 2 bedroom penthouse Suite with Private Pool for two nights, paying approximately KRW *** M in total. At check-in, we were handed a letter informing us that due to scheduled water tank maintenance, there would be no hot water until 5 am next morning, and construction noise until 10 pm. This was the first time we were informed, despite the hotel clearly knowing about the planned maintenance in advance. There was no prior notice before arrival. We were traveling with a nearly 70-year-old elderly parent and two young children, who had to shower with cold water in what is supposed to be a luxury suite. Worse still, our so-called private pool was not private at all. Maintenance staff were working directly above our room and could look down into the pool area, making it uncomfortable. We lost the use of the private pool on the first day entirely. Although we were told construction would end by 10 PM, noise continued into the following afternoon, making it impossible to rest in the room. Complaints to reception resulted only in apologies, with no effective alternatives provided. As compensation, the hotel offered a fruit plate and, after repeated complaints, allowed a 2-hour late check-out, which does not reasonably compensate for the loss of hot water, privacy, quiet environment, and paid facilities. While the location, water park, and bedding quality were good, the lack of transparency and inadequate handling of planned maintenance made this stay poor value for the price paid.
