My stay at Blue Flamingo Resort was extremely disappointing and stressful. What was supposed to be a relaxing trip turned into a situation where I felt unsafe, uncomfortable, and completely ignored by management.
During my stay, we experienced a serious invasion of privacy when a random person was able to walk into our room. This was extremely alarming and made us question the security and safety of the property. Guests should never have to worry about someone entering their room without authorization.
On top of that, we were moved three different times to three different rooms because of ongoing issues. One of the rooms had a shower that overflowed with water, creating an unsanitary and unacceptable condition. The constant room changes, lack of proper accommodations, and safety concerns completely disrupted our stay.
After explaining everything to management, Operations Manager Adrian Cedillo acknowledged the situation and agreed to issue a full refund for the stay. Unfortunately, despite that agreement and multiple follow-ups, the refund was never processed. It has now been over a month, and I have received no resolution.
A resort has a responsibility to provide a safe, clean, and secure environment for its guests. Blue Flamingo Resort failed to meet those basic expectations, and the way this matter was handled afterward was equally disappointing.
I would not recommend staying here unless these serious issues are addressed. Guests deserve better communication, accountability, and most importantly, a safe place to stay.