AMAZING HOTEL choice!! It is very clean, fresh sheets, towels, super comfy beds!! Property top notch clean! THEY ACTUALLY CLEAN THE AC UNITS! Very fresh. Compared to 5 other "high end" resorts here that have major mold problems. I have never had an issue with that here. Property is very well maintained, you can tell the owner cares because it runs like a well oiled machine. Many high end resorts in Key West price gouge with hidden fees and it's obvious they're not taken care of. Customer service is here is OUTSTANDING in every department, which all the more enhances the beautiful atmosphere, you can feel the good vibes. They're all warm, gracious and efficient, everyone smiles here. I was like how is it everyone is like this here? Housekeeping is on top of it, they text you later in the day if you have do not disturb sign to give another chance, which I have never experienced anywhere else. I had totally forgotten to take the sign down and I loved that I didn't have to call and ask. Joaquin literally had someone servicing my room within minutes. I walked in my room was so fresh, I could tell it was cleaned with such care and thoughtfulness, housekeeping is WORTH tipping. The ladies are so sweet, always smiling. Karen and George are managers, I needed assistance with a situation that would have been complicated anywhere else, they not only took care of it within minutes, but were so considerate of me and made it a breeze. Binita at the front desk remembered my name after the first time meeting her! She is so efficient and intuitively great at what she does. I watched a guest so unreasonable and rude over the simplest thing that is normal at every hotel, even his friends were embarrassed, she was so kind and had such a great attitude he even ended up half apologizing at the end. Breakfast is FREE well nice and hot, stocked, very clean. Kelena and Latoya without hesitation immediately went out of their way for a special request they did not have to do. Made my day. They were so genuinely sweet, even an old lady came up while I was talking to them and tipped them for such outstanding service, and this is FREE breakfast. Joseph made me feel so safe when I needed to go to the front desk very late at night, he went out of his way to make sure I felt comfortable and was taken care of. To say this hotel is impressive in all areas is an understatement. It is very well run, the people actually care and treat you like a valuable human and not a burden or dollar sign like a lot of other over priced resorts I have stayed at here. I stopped going anywhere else for stays. This is my absolute go to. I have been impressed every single time. Thank you to all the amazing people here. Thank you for caring! It SHOWS! Well done!!!
