booked through amex. they provided no upgrade, which wasn't good, we stayed in the older building. partial view of ocean and an open, expansive, glorious view of the parking lot and the cvs (sarcasm)...
had to ask for slippers, extra robe for dad- so not really considerate of that.
my poor dad- the pullout couch was just springs, no support- wish they had better mattress / thicker support for guests who need to use the pull out couch.
room itself was large, bed comfortable, balcony lovely (except the view). the bathroom was spacious and with great light, fun tub (great for couples). i love their bath products- mango coconut- smell so good!!!! noble house- i'm going to order some for home....there was a crack in the mirror- could not be replaced during our stay, but front desk responsive and brought in their engineers right away to assess the problem.
front check was very good- they were very responsive when i called about the slippers, extra robe, and complained about beverage glasses outside our door that were there for some time.
breakfast was delicious! my parents liked it, which matters to me. service was friendly, and they were kind to my mother.
shout out to the dining services and front desk for quick efficient checkout, breakfast to go at ready. we made it in time for our flight to orlando.
but for 1800 dollars for two nights, i'm not sure it was worth it. at check in, they held 488 dollars hostage on my card for any anticipated charges including 77 dollars a day for resort fee- exorbitant as we did not use the pool, spa, or gym.
should have had better view for the price. i'm fixated on that...
