We just returned from another wonderful stay, and once again, this hotel reminded us why we keep coming back every year.
This trip has become an annual tradition. I travel with my mother, who has multiple sclerosis, so accessibility and mobility needs are a very important part of planning our vacations. The staff here consistently makes everything easy for us, from helping coordinate wheelchair and walker rentals to making sure we have a room that works well for my mom. It makes such a difference and allows us to truly relax and enjoy our time together.
I especially want to recognize Craig. He is truly an exceptional leader. He somehow manages to be everywhere at once, always checking in, helping guests, supporting staff, and making everyone feel welcome. He remembers us from year to year and that personal touch means so much. He also went above and beyond one evening to help our family celebrate a special night for my mother, and I will never forget how kind and thoughtful he was.
April, Ken, Erica, Keith and Pamela (among others) are also amazing. They always greeted us with a smile, welcomed us back in the evenings, and made us feel like anything we needed would immediately be taken care of. We had such nice conversations throughout the week. They are all incredibly responsive and always helps make sure we get the best room setup for my mother’s needs.
The hotel itself is spotless. The rooms are beautifully maintained, comfortable, and very welcoming. We also really appreciated being able to choose the timing for housekeeping each day, which helped us work around our schedule instead of the other way around.
By the end of the trip, we were literally hugging staff members goodbye and thanking them for another perfect week. That probably says more than anything else I could write. The level of care here is very special, and it is the reason we already look forward to coming back again next year.
