Fairfield Inn and Suites (by the International Speedway at One Daytona)

We booked here in July 2024. We arrived at the hotel around mid night due to our long drive and informed the front desk about the late arrival to avoid any problems or hiccups during the check in process. We booked a king suite room! However, upon checking in, the first room that was given to us, we found that toilet flush was not working! Upon informing the front desk lady, she showed us another room but, as it had a disability access bathroom and which we did not book, we requested her to give us an alternative. She showed us another one but there also we found lots of hairs and dirts in the bathroom as well as on the bed linen! We informed her about it and she was kind enough to do her best to address those issues which we really appreciate! As it was almost 2 am in the night, we packed all our stuffs and moved to this new room. That lady also told us that she will make a note of all the troubles we had to go through and will arrange for a good compensation by informing the manager! Next day morning we had a talk with another front desk person and we had a discussion on the compensation part. We asked for waiving off 2 nights’ fees given the pain we had to take upon checking in which he agreed to and assured us of informing the hotel manager to get it arranged. Next day we got the call from the manager named Matt and he confirmed that he would waive the first night’s (Friday - 7/26) and 4th night’s (Monday - 7/29) fees and would also award us with some reward points. However we did not opt for the reward points and rather requested only for waiving off two nights’ fees which he agreed to! However, when we got the checkout bill, noticed that only 1 night’s charge (7/29) was waived off. We called front desk to check on this dispute, the lady who picked up the call (Danielle) also said she could see in the note that it was mentioned about waiving off two nights’ charges and some mistakes happened during the calculation! Hence she mentioned that she will ask the manager to look into it and get it fixed. But when the manager (Matt) called us back again, he blatantly denied of having any such conversation on waiving off of 2 nights’ charges, and kept on saying it was only for 1 night that he committed on! When we challenged that by stating that how come the front desk lady was able to see the notes on waiving off 2 nights’s fees, he kept on avoiding that question! Anyways, as it’s evident that hotel manager always has the last say and can change/manipulate whatever they want, we had no other option but to agree for that only as we at least can’t stoop that low over 1 night’s dispute. We were already frustrated with our experience at this hotel since check in. But he was such a talented, skilled and knowledgeable manager of the great Marriott group with 20+ years of experience (per his own version) that he could not even do a simple math correctly to provide us with the correct final bill! I had to explain the calculation and math to him on how to charge the correct amount! It’s a horrible experience and we were simply cheated! Worst ever experience! These brands/chains make so many big catchy claims about guest satisfaction, experience, etc. etc. but, at the end of the day, all they do is to rob money from the guests and provide absolute ZERO customer satisfaction! Hygiene, cleanliness of the hotels have already become a joke for all these brands post covid! They can’t provide service, but they surely can charge and take the money without any delay and with such a promptness! Pathetic, horrible, nightmarish experience! Read less