When we came to check in, our room wasn’t ready, so the front desk gave us a different room and a $50 credit for a meal to make up for it - great!
We dropped off our things, and went out to dinner. Upon our return, the elevators weren’t working. Our room as on the 11th floor, so I went up to the front desk to report it. I found an older gentleman there, and when I told him about the elevators, he told me that two other ladies had already reported it, and that he had called maintenance - and no, he didn’t know when it would be running again. He was quite curt about it towards me, and I didn’t appreciate it. Returning to the elevators, a very nice man from security brought us, and another couple with luggage to the service elevator to go up to our rooms. Thank you to him, for the excellent customer service!
When we returned to our room for the evening, we started to notice that our floors were really dirty - dried splatters, toenails, and dirt.
Upon checking out, I mentioned all of the above to the lady…and while she apologized, it was a very… “Yes, yes, sorry, ok bye.” She also was unable to fully check me out due to the breakfast restaurant not turning in our room charge yet. I certainly hope they show us as checked out on time - I still haven’t received my emailed folio, as promised.
This was just an ok stay - the pillows were small, and the bed was hard for our tastes. All things considered, we’ll likely stay elsewhere next time we’re in Ft. Lauderdale.