I expected better...
Jun 10, 2025 Felicia P Orlando, Florida
I expected more, especially for the location and price. We won't be recommending this hotel to anyone, quite the opposite.
1) Around 6am we started smelling sewage coming from the bathroom. It was coming from the shower drain. It lasted for several hours.
2) Room Service - in all my years of traveling, this was a first. When you order room…
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I expected more, especially for the location and price. We won't be recommending this hotel to anyone, quite the opposite.
1) Around 6am we started smelling sewage coming from the bathroom. It was coming from the shower drain. It lasted for several hours.
2) Room Service - in all my years of traveling, this was a first. When you order room service, it comes on a cart with plates, silverware and linens. Delivered in a brown bag? Seriously? For $60? Our breakfast came in to go containers with plastic utensils...and no plates, even paper, to eat on. At least it was tasty.
3) The fridge had no freezer (there are usually small ones inside) It hardly cooled our beverages.
4) The balcony - the door track and the floor were dirty and stained. The furniture was also dirty and stained.
5) Shower - there should be a sign warning the mat needs to be used, slip and fall hazard.
6) Renovation - decor was nice, yet the walls were horrible, gouged and dented in the room.
7) Hall Carpet - who's decision was it to put salmon color carpet in a high traffic area...stained and worn.
8) Check-in - not very welcoming, why is there nothing on the wall behind the counter, even a logo? The staff also did not appear to be in uniform and weren't very warm or helpful.
This hotel should be 4 star +...but unless the level of care and service is addressed, it won't happen. The renovations are nice, yet they are missing the boat is so many areas.
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