This hotel used to be great, but, the current staff is just unresponsive and not interested at all, it’s more of them just hanging out with friends at the job as guests walk in and around on their own. It’s really become a self serving operation. Other than the check in, nobody cares to interact with guests. We pulled up to the front to valet our car , we sat there waiting and waiting as 2 bellman were fiddling with the front doors, our car idling, they never came over to take the car and welcome us, we finally pulled around and parked the car ourselves. As my wife and I walked in with several bags, they did not offer to help, take the bags or anything, just a nod. We walked to the desk to check in, the less then helpful person was all business, not friendly at all, she asked us if we needed help with our bags, I explained, we carried them from the lot on our own, no need for help now. I explained about the valet not taking the car, no real response, she really didn’t care. The room was nice, clean, the view terrible, the location good. We stayed for 2 nights, $436 total. Upon leaving Sunday morning, we came off the elevator with all our bags, the staff all gathered around the front desk, watched us walk by, no hello, no good morning, no how was your stay, no do you need help with the bags, nothing. As I got to the door I turn around and waived and said “ hey were leaving now “ They waived back, I actually said, no good morning? No are you checking out ? Nothing. Self service hotel. We recently started using Hilton honors again after years and years with world of Hyatt, this might have been a mistake if the experience at the Hilton Naples is any indication. Probably won’t be back, to many good choices in Naples to deal with an unresponsive, not interested staff.
