My husband wanted to surprise me with what we thought would be a special waterfront getaway. Unfortunately, the experience fell far short of expectations.
The disappointment started at check-in when we were informed of an additional $50 resort fee plus $20 per day for parking, whether you used valet or parked yourself. These charges were unexpected and frustrating, especially since we weren’t there to use resort amenities—we simply wanted a nice waterfront room.
We were then told we were receiving a complimentary room upgrade, which briefly lifted our spirits. However, after opening the sliding glass door, we couldn’t help but laugh. This was considered an upgraded waterfront view. While you could technically see water in the marina, the view was mostly of neighboring buildings and boat docks, not what most people envision when booking a waterfront room.
The upgraded room was also labeled as handicap accessible, but I honestly question how it met accessibility standards. The bathroom was large, with a separate toilet room, tub, and walk-in shower, yet there wasn’t a single grab bar anywhere—not by the toilet or in the shower. The bathroom sink measured approximately 36 inches high, making it difficult for someone using a wheelchair. It seemed like accessibility was more of a label than a reality.
Other disappointments included:
* Only one very small trash can, located inside the separate toilet room.
* No ice bucket in the room and no ice machine we could find.
* No vending machines anywhere on the property.
* We arrived later in the evening only to find room service had already ended at 8:00 p.m.
* One electrical outlet beside the bed didn’t work.
* No microwave.
* A strange sink located in the bedroom beside the television that seemed unnecessary.
* The floor lamp looked worn and mismatched, as though it had been picked up secondhand.
The room itself was clean, and the marina area is attractive, but the numerous inconveniences, unexpected fees, and the misleading description of both the room and accessibility left us disappointed. For the price we paid, we expected much better attention to detail and a more honest representation of what we were booking.
Unfortunately, this is not a place we would not choose to stay again.
