Not worth the price at all
May 19, 2025 Stephanie G
The arrival and check-in process were fine. We booked through Costco, which included a $50 daily resort credit—totaling $150 for our 3-night stay. We were told that $50 would expire each day if unused, and the final opportunity to use the credit would be before checkout. However, upon checking out, we were told that this wasn’t the case.
At…
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The arrival and check-in process were fine. We booked through Costco, which included a $50 daily resort credit—totaling $150 for our 3-night stay. We were told that $50 would expire each day if unused, and the final opportunity to use the credit would be before checkout. However, upon checking out, we were told that this wasn’t the case.
At Checkout, Steve at the front desk was extremely rude and dismissive when we asked to remove a breakfast buffet charge we believed was covered by our credit for the last day. He stated we do get the credit on the day we check out, even though we still have the room? We explained that we never would have spent $60 on the breakfast otherwise, especially considering it was not only underwhelming but honestly pretty bad. His response was, “How many more of you can I expect to come here and complain?” followed by, “You’re going to get me in trouble by doing this.” I calmly suggested he get a manager involved to help resolve the issue and avoid any issues for himself, but he claimed there wasn’t one on site. That’s not the guest’s problem. If the resort doesn’t staff properly, guests shouldn’t be made to feel guilty or responsible for internal shortcomings.
In the end, he did remove the charge, but with an attitude. I thanked him, and he didn’t even look at me or acknowledge it. Left a bad taste in my mouth.
We also traveled with another couple who booked a coastal view room, while we paid more for what was supposed to be a premium gulf view. Ironically, their view was better and less obstructed. Ours had a partial gulf view and a clear view of another hotel building. Had we known, we never would’ve paid extra for the “upgrade.”
Other things to note:
The beach is not onsite. It’s a ¾ mile walk. They offer a golf cart shuttle, but good luck catching one after sunset. It feels like waiting in line at a theme park.
The beds were surprisingly uncomfortable for a resort at this price point.
Walk in shower is SMALL. You would have more room in a tub/shower configuration.
The breakfast buffet is $30 per person and absolutely not worth it. Small selection, powdered-tasting eggs, and pancakes that were thin and hard. You could drive two minutes down the road and get a significantly better meal for less.
All in all, this stay fell short of expectations for the price.
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