Beautiful property with visually stunning grounds, friendly staff, and a very impressive resort aesthetic. Disney was wonderful, transportation was smooth, and we genuinely enjoyed many parts of our stay.
That said, this resort felt much more focused on curated “luxury experiences” than actual comfort and convenience.
The lagoon-style pool is beautiful to look at, but guests should know that a large portion of it is roped off and reserved for paid boat activities, so you cannot actually swim freely in most of the center area. It felt more decorative than functional at times.
The room itself was modern and clean, but the comfort side missed the mark for us. The airflow and AC at night were difficult to manage, the lighting controls and buttons were oddly designed and inconveniently placed, and the in-room coffee setup was overly complicated for guests who simply want a normal cup of coffee in the morning.
The TV setup was also frustrating. There were very few standard channels available, and the system heavily pushes guests toward signing into personal streaming services, which honestly felt like unnecessary work while traveling.
Overall, the resort is undeniably beautiful, but much of the experience felt engineered around aesthetics and upsells rather than relaxation and practicality. For the price point, I expected more comfort, more convenience, and less “experience management.”