Conrad Orlando

Bad treatment in a few days I asked them to clean my room 686 in conrad July 5, when I returned at night there were no belongings that I had left I made the claim and they treated me with discrimination for speaking Spanish, they disrespected me and told me that it had been lost and I could not recover it. So if I stay at the hotel I will have to take all my things including backpacks every time I leave the room? Read less

I used my Hilton Honors points and a free night to book this hotel. If we're being honest, it isn't something I could afford otherwise, but it was an INCREDIBLE use of points. I didn't realize this is how the upper class lives, it's magnificent. You can see the glorious photos and social media posts, and they're accurate...the property is nearly magical. We had such an excellent time. The wait times for the slide were a bit long, so we only did that once. But we spent hours and hours by the lagoon, whether lounging, playing in the water, or playing volleyball in the astroturf (watch out, that fake grass is stupid hot in the sun!!). The lagoon is as beautiful as the pictures reflect. This isn't somewhere that has exquisite photos and lets you down as you roll up to the property. The room was immaculate and, paying for an upgrade to have a lagoon view room was 100% worth it. Being able to lay on the chaise lounge on the balcony was amazing. A storm rolled in, and I was so happy to ride it out on the balcony. Some things of note that made our stay a little better, that I didn't see a lot of advertising on (probably because people who stay at high end properties expect such luxuries...) 1) we were able to leave our bags with bell services super early, they were incredibly thoughtful and helpful (didn't act like it was a burden at all). They brought our bags to our room when we got checked in, which was great. 2) a. they had a lounge that had lockers and showers, so we could get ready and head to the lagoon before our room was ready. It was a great way to make the most of our time there. b. we used the same lounge on departure day. We stored our bags with bell services at checkout, filled a backpack with our essentials, and we were able to hang out all day, grab a quick shower, and head to the airport after a day of luxuriating. 3) excellent little market with gelato and pastries. You pay a premium, but being able to grab a great coffee, Red Bull, chocolate croissant, or macaron was excellent. I have one minor gripe, and one thing that was something adjacent to a complaint. My gripe is that I had to call and ask for ice. If there is an ice bucket in the room, it made sense to me that I could find ice. I felt bad asking someone to stop what they were doing to bring me ice, and to tip for something that's free at a Hampton Inn struck me odd. The "complaint" is that the pillows that were in the room were horrendous! We normally don't notice one way or the other, but both of us woke up irritated and sore because of the pillows, which surprised me. Not to worry, the glorious staff provided us with other pillow options, and the new pillows were much better. I just didn't understand why the default pillows were so bad! We absolutely loved our stay. I hope to have the chance to return at some time. I wouldn't stay here for a Disney trip, that would be a waste. This property is a destination in and of itself. Even when we couldn't find a lounge chair by the lagoon (which was often, they filled up quickly and people kept them alllllll day long), we could usually find somewhere, even throwing a towel on the "lawn" and jumping in the water was a great option. The water was so great we didn't want to get out! I visit Orlando regularly, and I tell everybody I can about places to stay, because I really feel like there are so many options, and your choice can make or break your overall stay. I can't wait to tell everybody about Conrad Orlando! Read less

This is an amazing resort but very much on the pricier side. Originally, we were in a room on the first floor with a horrible parking lot view. I asked to be changed and was given a room with an amazing pool view. Of course for more money but totally worth it. The staff is amazing. Every single person there always greets with a smile and the turndown service is super nice. I understand about valet only parking but it is terribly annoying. They need to have self parking. Also, they close the pool at the slightest warning of a storm even if it seems to be miles and miles away. I totally understand liability and all of that but it seems that the pool area closes at the first dark cloud and stays that way until the sun comes back out. These are just very minor complaints and this is an amazing place no doubt. Just be prepared to get out your checkbook. Read less

We had a great time staying at this Disney hotel with our family. The atmosphere was magical, the staff was friendly, and everything was very clean and well-maintained. The convenience of staying on property really added to our trip—easy access to the parks and great dining options. That said, the rates were very expensive, even for Disney. While we expected a premium price, it still felt a bit too high for the room size and amenities. Overall, we enjoyed our stay and made some wonderful memories, but the cost might make us think twice before booking again. Read less