There is a lot of good about this hotel.
In particular, a gentleman, I believe named Carter, who seemed to be a “jack of all trades”, as I saw him multiple times throughout multiple areas of the property doing multiple things; maybe he’s in management training or what not, but he was very kind, personable and friendly, and was a great ambassador of the Conrad property. He’s fantastic!
There were a lot of very kind, genuinely warm, caring, staff here- not across the boards, but definitely the vast majority.
I had just recently completed a very poor, one-week stay at the Conrad downtown New York City, so I came here very skeptical. Also, we arrived very late from Los Angeles (at about 1 AM), and it was very confusing as to how to get to the main hotel. Then, while checking in and heading to the room, I noticed a decent amount of debris on the carpeting in the guest hallways etc., which always is a hot point for me.
We had a large room for the first 2 nights, and then with the assistance of the very kind and responsive Anna-Laura, we then upgraded to a Lagoon view, one-bedroom suite for the rest of the seven-night stay.
Water pressure is subpar in the shower, and our last evening, which was this past Friday night, there was very loud, thump, thump, thump music coming from one of the venues across the property. Thank God, it finally stopped at about 9 to 9:30 PM, but this was much too late to be hearing music from within one’s very expensive room or suite, especially with how many children come to the Orlando properties. No one wants to pay this kind of money and then hear that nonsense from within one’s hotel room. I hope management and ownership take heed.
The hotel gym is very good, and the property is very nice and expansive.
Room service was excellent across the boards, which we had at least twice a day. The “Little Spoon” market in the lobby was great. We ate twice at the Italian restaurant, and it was not good both times, unfortunately. The pizza and pasta etc. have very little flavor. All the staff, however, were very accommodating.
Final thoughts: it was an acceptable stay; however, it comes up towards Four Seasons Orlando pricing, and it’s nowhere at that level. Then, it’s literally twice as much as the JW Bonnet Creek, which is excellent and actually has an edge on the Conrad.