We stayed at Disney’s Polynesian Village Resort in July 2025 for 10 nights, and it was an incredible experience for our family of four (two girls, ages 11 and 14). We felt very fortunate to be able to stay Club Level, and what truly made the trip exceptional were the cast members—especially those in the Hawaii building. From housekeeping, to the concierge desk, to the Club Level lounge hosts, everyone treated us with genuine kindness and care, making us feel like family. Their pride in their work and attention to detail created an unforgettable stay.
Our room was spacious, well-kept, and always fresh thanks to outstanding housekeeping. The quality of the beds and linens was excellent—luxurious, comfortable, and noticeable the moment we entered the room, ensuring consistently restful sleep. The bathroom setup also worked very well for a family of four, making it easy for everyone to get ready each morning without feeling cramped. Disney’s attention to detail in room design, upkeep, and comfort was clear, and we greatly appreciated it.
Transportation was another highlight: between the monorail, boats, and the quick walk to the TTC, we could often be in Magic Kingdom within 10 minutes—amazing! Even the bus service to Hollywood Studios and the water parks worked seamlessly. The convenience of this location simply can’t be beat.
The Club Level food and beverage offerings exceeded our expectations compared to our last stay. Each morning and evening, the rotating selections felt fresh and varied, with chefs plating small plates Aitems for guests—a nice touch. Snack time in the afternoon was a lifesaver after hot park days, with fruit, vegetables, mixed nuts, chips, sweet treats, and the most addictive homemade chips. One suggestion: each night they offered mac and cheese for the kids. For kids, such as ours, with dairy sensitivities, it would be wonderful to consistently add a simple option like chicken strips. That small addition would make the offerings even more family-friendly.
Resort amenities were excellent. The pool area had plenty of chairs, and our girls enjoyed the crafts and activities offered throughout the day (most were available for a small fee, usually $8–15). The theming throughout the resort was beautiful—the tiki torches, the music, the beach with its perfect view of fireworks, and the Disney PhotoPass photographers around the grounds all added to the magic. Every detail felt intentional and special.
Since our last visit, the new DVC Island Tower had opened. We were initially concerned that the added guests might overwhelm the resort, but overall, it did not detract from our experience. The one area that felt crowded was Captain Cook’s quick-service restaurant, which often had long lines and little seating. A Coca-Cola Freestyle machine at the Volcano Pool (similar to the one at the new Island pool) could reduce congestion inside Captain Cook’s. Adding a food truck option somewhere on property might also help ease crowds and give families more flexibility.
At the end of the day, what sets the Polynesian apart is not only the convenience, beauty, and theming, but the people. The Club Level cast members didn’t just make my husband and me feel like valued guests—they got to know our daughters, remembered their favorites, and went out of their way to make sure they were having a wonderful time, too. That genuine care and connection made all the difference.
