I rarely leave reviews this detailed, but I felt it was important to share both the positives and the negatives because I believe that's the fairest way to review a business.
First, the hotel itself is absolutely beautiful. It's modern, very Instagram-worthy, exceptionally clean, and the beds are incredibly comfortable. The front desk staff were consistently warm, welcoming, and professional throughout my stay.
Unfortunately, my stay included an unexpected security incident.
At approximately 3:40 a.m., someone attempted to enter my room multiple times. My room door opened twice and was stopped only by the secondary security latch. As someone traveling alone, it was understandably unsettling, and I was grateful that I had engaged the latch before going to bed.
I also experienced another issue during my stay. Although I had not requested housekeeping, my room was serviced, and several makeup brushes that I had washed, wrapped in tissue, and left on the bathroom counter to dry were accidentally thrown away. Replacing them would have cost me over $100.
While both experiences were upsetting, I also believe it's important to recognize when a business takes ownership of its mistakes.
I especially want to thank Nat, the hotel manager, for believing me from the beginning and taking my concerns seriously. Too often, people—especially women traveling alone—worry that their concerns about safety won't be taken seriously. I genuinely appreciated that he listened, investigated the situation, kept me informed throughout the process, and reimbursed me for the makeup brushes that were accidentally discarded.
I also want to recognize Tiffany, the front desk supervisor. She was incredibly warm, compassionate, and kind throughout the entire situation. At one point, I was in tears at the front desk because everything had become so overwhelming, and her empathy meant more than she probably realizes.
I also recognize that people are human and mistakes happen. What matters to me is how a business responds when something goes wrong. In this case, management listened, investigated, communicated with me, apologized, and took ownership where they could. That level of accountability goes a long way and ultimately changed my impression of the hotel.
One suggestion I would make is for the hotel to place the front desk's direct phone number on a card near the bedside or somewhere else that's easily accessible in every guest room. During an emergency, every second counts, and a guest may not be able to reach the hotel phone immediately. Having that number readily available on a personal cell phone could make a stressful situation much easier to navigate.
I would also encourage the hotel to continue evaluating its security procedures and guest safety measures wherever improvements can reasonably be made. While no hotel can eliminate every risk, regularly reviewing security protocols can provide additional peace of mind for guests.
Because of how the hotel ultimately handled the situation—and because the property itself is beautiful, clean, and comfortable—I would stay here again.
For anyone considering booking, just be aware that there is an early check-in fee, self-parking is approximately $35 per day, and valet parking is around $50 per day.
My hope is simply that this experience encourages the hotel to continue strengthening its commitment to guest safety so that future guests, particularly those traveling alone, never have to experience something similar.
