Hotel appears to be nice upon checkin. Staff that I encountered during check in was friendly and helpful. The agent that I encountered during check had trouble locating my reservation and took about 15 mins before she was able to find me. The reservation was for Mon 3/9-Thurs 3/12. She apologized and mentioned that it was stuck in the system and ensured me everything was all set. I thanked her and proceeded to signal for my son to come in with luggage since he waited in the car with family who was dropping us off. We made it to the room Monday evening and it was extremely hot. I was going to bear through it but couldn’t. I went to front desk and the same agent who assisted me was kind enough to move us to another room. The new room was much cooler. I then had to go move all of the luggage from one room to another. I couldn’t help but to sweat being that the first room was scotching hot and I didn’t have help since my son left once he placed luggage in room to leave back out with family. There was no cart available to help move luggage so I just struggled. Once inside of the newest room, I noticed stains on carpet leading into room but looked over it. The room seemed better until I went into the bathroom. It smelled of urine/ sweat which I narrowed down to either the floor being cleaned with a dirty mop or it was the shower curtains. Because, I don’t really like complaining, I sprayed Lysol freshener on the curtains but still couldn’t deal with the smell so I gave in and called for someone to replace. I refused to have those curtains touch me nor go into the bathroom until it was corrected due to the smell. I contacted house keeping and someone came right away. The older lady who was sent, knocked on the door once and was walking away as I was opening the door. I looked down and she left the new shower curtains in a bag on the floor for me to put up. Although, there was a language barrier I asked her if she could hang the curtains? She agreed, I helped her to hang them being that she was an older woman. On Tuesday, once we were back from doing activities we attempted to go down to the arcade but it was locked. I stopped by the front desk to alert them, and was told that the arcade was removed earlier that day. With that being said, I said okay and decided that we would just go to the pool. The pool is advertised as warm but was extremely cold so we changed our mind on getting in pool and just decided to play corn hole for a while. Wednesday morning, I was awaken by the construction crew having a meeting in the hallway. I ignored it because I could obviously see that certain areas of hotel was tapped off in plastic and I would rather hear them talk then to hear the drilling. I turned tv up to drown out the conversation and decided to lay down for a bit before we started our day. Shortly, after getting comfy in bed, the sound got worse. So, we decided to just get dressed and leave earlier in the day. I went downstairs to try to find a microwave to warm our food , there was no microwave and was told they would bring one. After waiting awhile, I called and was told they would send someone right away. The lady came maybe 10 mins after 2nd call. She also knocked once and left microwave. She didn’t speak English and a translator had to be used in order for me to ask her to bring inside of room. I have a sore back and couldn’t bend to lift it. I then went to iron my son’s suit and noticed mold in the iron. When we were heading out for the day, I asked front desk if they had dry cleaning services, he said yes. But, it was too late for me to drop off ( this was around 11 or 12 in the afternoon ) if I left the clothes, I wouldn’t receive until Thursday evening around 4:30pm. I thanked him and declined since we were checking out Thursday at 11:00 am. After being out most of the day, we came back, showered and left right back out. We didn’t until later that night. We awoke to the sound of drilling at 7:40 am. It would stop for a while and then start back. Each time we would fall back asleep it would start back. I called front desk to ask the hours of construction, I was advised 8am-8pm. There is NO way that you can fully REST at this hotel. When I called front desk the guy I spoke with was rude and kept cutting me out. I asked if he could allow me to speak and eventually I asked about compensation. I’m not expecting to have everything comped. But, more than one night should be comped or at least discount the other nights. He told me that’s all he would do and he’s not doing anything else, if I wanted to complain I could come down at 4pm to speak with a manager. I explained that my checkout was at 11 this morning, so I wouldn’t be able to come down due to me no longer being there. He told me to just call. My mood was already bad because I couldn’t sleep and now I have to deal with his poor attitude . So, to avoid being ugly with him, I ended the call. He called right back saying, “ yes, you disconnected “ if you KNOW that I disconnected why would you call me right back to further escalate things? The hotel should put on website that the amenities that draw you in are non existent and that there will be construction bright and early each day lasting until you go to sleep. I regret not staying with family and booking this hotel. I booked so that I could relax and enjoy time with my son but instead was inconvenienced the entire time.
( I also read where some people were offered credit for dinning but I didn’t receive anything, during check-in I was told that they didn’t offer anything-Not sure of requirements and wasn’t a big deal to me)
While writing this review I got a knock on the door from house keeping. They have never come this early during the entire stay. I told her I’d be checking out in a few hours. She apologized saying, she came to wrong room! I feel like it was on purpose to further keep me from sleeping!!
