JW Marriott Grande Lakes Orlando

Getting Around

Self parking from US$25 per day plus tax, valet parking from US$32 per day, plus tax (payable locally, subject to change). Complimentary scheduled transportation to Walt Disney World® Resort and Universal Orlando Resort™.

Dining

7 restaurants and bars: Primo (Italian cusine), Citron, an American Brasserie, Whisper Creek Farm: The Kitchen, Lobby lounge and Sushi Bar, Quench poolside bar and grill, Cafe Bodega, Starbucks® café.

Fun and Games

Lazy river, swimming pool, 3 tennis courts, volleyball, hydrotherapy pools and kid's activities* (5-12 years) at JW Marriott or Ritz Kids® programme* at The Ritz-Carlton, plus use of all facilities at The Ritz-Carlton hotel within the resort complex, including the health spa* with 40 treatment rooms, lap pool, fitness centre, sauna and steam room (local charge for treatments). 18-hole, Greg Norman-designed Championship golf course with caddy concierge service*. Grande Lakes Outfitters* featuring an Orvis Fly Fishing School* and guided eco-tours on Shingle Creek*.

Handy Stuff

24-hour room service*. Babysitting services*. Corridor of retail shops. WiFi*.

Resort Fees

This hotel has a resort fee of $48 plus tax per room, per day (payable locally, subject to change)

Resort Fees Information

This charge and its inclusions are subject to change and include: Free WiFi, unlimited domestic phone calls, shuttle bus to WALT DISNEY WORLD Resort and Universal Orlando Resort™, daily recreation activities, driving range privileges, two pool floats, and one fitness centre class. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

*Denotes local charge.

Rollaway beds available on request (only available for King Rooms and Suites), $25 per night*, subject to change and availability.

Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.

TripAdvisor traveller rating

Rating summary

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (2297)
Very good (1090)
Average (379)
Poor (165)
Terrible (147)

Day pass

May 9, 2025 michelyn318 Newington, Connecticut

We did not stay here, but stayed next door at MVC. We were able to purchase a day pass to use the facilities. While I cannot comment on the accomodations, the pool area is amazing. We went over around 11 am and had no trouble finding four loungers under umbrellas. Our waiter, Chris was friendly and attentive. The food and drinks were good, but… Read more

We did not stay here, but stayed next door at MVC. We were able to purchase a day pass to use the facilities. While I cannot comment on the accomodations, the pool area is amazing. We went over around 11 am and had no trouble finding four loungers under umbrellas. Our waiter, Chris was friendly and attentive. The food and drinks were good, but pricey as you would expect. The lazy river is the best we've ever experienced and the water slides are water park caliber. We had a wonderful day at the JW. Read less

Early Mother's Day

May 7, 2025 Brandon E Indianapolis, Indiana

My wife, 2 kids (6 and 10) and our mothers spent a day at JW. It was an amazing place. We spent a lot of time by the pool. The pool was perfect for both kids and adults. There were 3 water slides and the lines weren't too long even on the weekends. There was also a kids area where they could put on a harness and run through water and… Read more

My wife, 2 kids (6 and 10) and our mothers spent a day at JW. It was an amazing place. We spent a lot of time by the pool. The pool was perfect for both kids and adults. There were 3 water slides and the lines weren't too long even on the weekends. There was also a kids area where they could put on a harness and run through water and obstacles on an elevated surface. Pool servers were pretty good. They took care of us all weekend. Food at the pool and food trucks were better than most pools. The front desk was helpful all weekend. We were able to get an early check in which was nice because we left our house at 2:30 am to catch an early flight. Everyone at the resort was over the top kind all weekend. We can't wait to go back. Read less

Good luck finding a sun lounger!

May 7, 2025 Sassa77 UK

Our second stay here and sadly, it was disappointing. We stayed 4 nights during the week before Easter and the whole hotel was full. It felt chaotic, with queues everywhere! Huge queues for breakfast at Citron. They even opened an over flow room at breakfast, sitting in there (we were seated there twice) was like a school canteen with conference… Read more

Our second stay here and sadly, it was disappointing. We stayed 4 nights during the week before Easter and the whole hotel was full. It felt chaotic, with queues everywhere! Huge queues for breakfast at Citron. They even opened an over flow room at breakfast, sitting in there (we were seated there twice) was like a school canteen with conference chairs. The pool was packed, however most depressing, was the 8am towel scrum for sun loungers! Good luck finding your family a sun lounger after 8.30am. No one was sitting on them of course, but they’d all been bagged with towels / hats/ sun cream bottles. In other notes, Citron didn’t offer a vegetarian option for the Friday evening buffet. Unbelievable in 2025! Lovely service in both the JW bar from Colin in the evening. Also great service and ambiance in the RC bar. Very welcoming in the RC Highball and Harvest with a wonderful waiter from Morocco, thank you. My children made friends and enjoyed playing football with their new buddies, there’s a nice green area / pitch by the RC. We weren’t given any useful information at check in, such as times for the Disney shuttle etc … The TV didn’t work in our room, maintenance came swiftly to mend it, but left a wire dangling. Read less

WORST STAY EVER IN MARRIOTT PROPERTY

Apr 19, 2025 Walid A

From an Elite Loyalty Program Member: 500+ nights in Marriott properties My stay was very unpleasant due to the staff. My co-parent and I have a baby and requested his milk that had arrived to the hotel by Uber Eats two hours prior multiple times to be taken to the room and no one brought. I had to go down with a crying baby because he needs his… Read more

From an Elite Loyalty Program Member: 500+ nights in Marriott properties My stay was very unpleasant due to the staff. My co-parent and I have a baby and requested his milk that had arrived to the hotel by Uber Eats two hours prior multiple times to be taken to the room and no one brought. I had to go down with a crying baby because he needs his milk in order to go to sleep. The bellman behaved extremely disrespectfully to me and denied bringing the milk upstairs. I had to carry the baby on one hand and the milk on the other hand to the room. This is ridiculous and unacceptable behavior from a staff member. This man should be removed from the staff immediately and never be hired again in any Marriott property. Also, when I checked in I advised the hotel staff that my father has a reservation for multiple rooms the next day and to include both of the rooms I currently checked in for in that reservation so our stay is successfully extended without changing rooms. The receptonist advised that it had been successfully completed and this was confirmed by my father upon check in. Later next day, I, my co-parent and son arrived exhausted from a whole day at the disney parks followed by my fathers birthday dinner. I had to help her put the baby to sleep because it’s tough to do alone. The front desk staff advised they didn’t have ny keys for the room and couldn’t give me one because they didn’t know which rooms my father had checked in for even though this was done the night before and upon check in directly with them. The Asian man who handled this the day prior said he couldn’t help me and him and his manager were impolite to me. This is ridiculous and unprofessional. They made me wait over an hour for the keys while my co-parent was struggling harshly with our child upstairs. This is an example of sheer incompetence and uncoordination by the staff. It is extremely unprofessional. I’ve stayed over 500 nights in Marriott properties around the world. In the past 6 years I’ve had the titanium elite status for 2 years, the ambassador elite status for 3 years and a platinum elite status for 1 year. This unpleasant experience has made me reconsider and recommend other brands to my business associates and friends. Having staff that behaves like this tarnishes and damages the Marriott brand and reputation and I highly recommend for the bellman to be fired and replaced as well as the front desk staff responsable for this situation including the incompetent manager that took over an hour to realize the room had been paid for and checked into by my father earlier that day. I’ve been a part of Marriott loyalty program for about a decade and have experienced excellence for the most part. This is the most unpleasant and damaging experience I’ve ever had in the 500+ nights I’ve stayed in your properties. Sincerely, Walid Abu Nabaa Read less

Good option for comfort outside the busy Disney resorts area

Apr 18, 2025 TOURtheWORLDMexPal United States

Cleanliness: very clean and well kept Sleep Quality: comfortable beds/mattresses Amenities: The room with balcony: balconies are very small and do not have chairs to sit outside. Just enough to stand. Very close to the adjacent balconies(no privacy). All facing the pools/slides and the lack. So, very noisy especially on low floors. Room size… Read more

Cleanliness: very clean and well kept Sleep Quality: comfortable beds/mattresses Amenities: The room with balcony: balconies are very small and do not have chairs to sit outside. Just enough to stand. Very close to the adjacent balconies(no privacy). All facing the pools/slides and the lack. So, very noisy especially on low floors. Room size for two queen beds are sufficient. The bathroom small, with very low shower pressure (I guess on the 20th floor, the pressure declined). AC works fine and low noise. Staff/Service: other than those annoying lobby sales associates, all are fine Property/Facilities: beautiful well maintained. Perfect for kids. The pools and slides are amazing. For families/couples without kids, it is extremely noisy, but adults to use the pool at the next door attached Ritz-Carlton was excellent option. The restaurants are subpar and below the level of this hotel category (although Primo restaurant was acclaimed as Michelin designated establishment, truly it is not). I wrote separate detailed review about Primo for dinner and Citron for breakfast Location: very convenient away from the busy Disney resorts area Value: you pay for the name. Overall rating! 4 out of five Recommendations: OK for comfort and for families with kids. Read less

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