JW Marriott Grande Lakes Orlando

International Drive, Orlando

Star rating

The hotel

If you are looking for a truly luxurious stay, JW Marriott Orlando, Grande Lakes is the ideal resort for you. It offers a combination of timeless elegance and idyllic tropical landscapes that provide spectacular views from lavishly appointed rooms. This destination offers plenty of opportunities for fun, sport and pampering, without ever leaving the 500-acre resort. The Resort offers a wide selection of onsite activities with an 18-hole Championship golf course, 40,000 square foot Spa and adventure experiences including fly fishing, eco-tours and kayaking. There are 7 restaurants and bars offering guests a unique culinary experience. The guest rooms are furnished and fitted to the highest standards and accentuated by a Lazy River Pool. The resort is also located just minutes away from world-famous attractions.

Amenities

  • Golf
  • Tennis
  • Babysitting service
  • Kids Club
  • Car Included
  • Bar
  • Fitness Centre/Gym
  • Free transport to theme parks
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

Set in 500 acres of lush, landscaped gardens, just off Central Florida Parkway. 10-min drive to Universal Orlando Resort®, 15 minute drive to Walt Disney World® Resort. Transfer time from airport: 20 minutes.

Hotel information

998 rooms on 26 floors in 1 building with 12 lifts. Balcony/patio in most rooms, air-conditioning, cable TV, alark clock, tea/coffee maker, mini-fridge, safe, iron and board, hairdryer and bathrobes. Rooms with 2 double beds or 1 king-size bed, sleeping maximum 4 persons.

Self parking from US$25 per day plus tax, valet parking from US$32 per day, plus tax (payable locally, subject to change). Complimentary scheduled transportation to Walt Disney World® Resort and Universal Orlando Resort™.

7 restaurants and bars: Primo (Italian cusine), Citron, an American Brasserie, Whisper Creek Farm: The Kitchen, Lobby lounge and Sushi Bar, Quench poolside bar and grill, Cafe Bodega, Starbucks® café.

Lazy river, swimming pool, 3 tennis courts, volleyball, hydrotherapy pools and kid's activities* (5-12 years) at JW Marriott or Ritz Kids® programme* at The Ritz-Carlton, plus use of all facilities at The Ritz-Carlton hotel within the resort complex, including the health spa* with 40 treatment rooms, lap pool, fitness centre, sauna and steam room (local charge for treatments). 18-hole, Greg Norman-designed Championship golf course with caddy concierge service*. Grande Lakes Outfitters* featuring an Orvis Fly Fishing School* and guided eco-tours on Shingle Creek*.

24-hour room service*. Babysitting services*. Corridor of retail shops. WiFi*.

This hotel has a resort fee of $48 plus tax per room, per day (payable locally, subject to change)

This charge and its inclusions are subject to change and include: Free WiFi, unlimited domestic phone calls, shuttle bus to WALT DISNEY WORLD Resort and Universal Orlando Resort™, daily recreation activities, driving range privileges, two pool floats, and one fitness centre class. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rollaway beds available on request (only available for King Rooms and Suites), $25 per night*, subject to change and availability.

Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2298)
  • Very good (1093)
  • Average (380)
  • Poor (167)
  • Terrible (149)
Image of the Tripadvisor rating Nice

Jul 8, 2025 Rodrigo R New Hampshire

The JW is supposed to be one of the fancier Marriott properties, and the common spaces show it. It’s connected to the Ritz by meeting rooms and a sort of concourse with a few shops. I stayed at the Ritz next door, but you have access to both properties if you stay, so I checked it out. The pool has a lazy river, which is fun, and the pool bar was… Read more
The JW is supposed to be one of the fancier Marriott properties, and the common spaces show it. It’s connected to the Ritz by meeting rooms and a sort of concourse with a few shops. I stayed at the Ritz next door, but you have access to both properties if you stay, so I checked it out. The pool has a lazy river, which is fun, and the pool bar was big. We got one drink at the JW pool bar and service at the Ritz was much better. Read less
Image of the Tripadvisor rating Nightmare!!!!!!!

Jul 7, 2025 Kyle H

⭐ 1 Star Absolutely unacceptable — one of the worst hospitality experiences my family and I have ever endured. As a Marriott Bonvoy Member and Platinum American Express cardholder, I’ve stayed at JW properties many times and have always appreciated the standard of service. But what happened during this stay at JW Marriott Orlando, Grande Lakes… Read more
⭐ 1 Star Absolutely unacceptable — one of the worst hospitality experiences my family and I have ever endured. As a Marriott Bonvoy Member and Platinum American Express cardholder, I’ve stayed at JW properties many times and have always appreciated the standard of service. But what happened during this stay at JW Marriott Orlando, Grande Lakes was nothing short of a nightmare — filled with safety issues, dishonesty, upcharges, and poor service from start to finish. ⸻ 🛏️ Reservation Misrepresentation I reserved a King Room with Sofa Bed and Lakefront Balcony — clearly confirmed in writing. Upon arrival, I was told that the room didn’t include a real sofa bed but only a “wedge,” which obviously could not accommodate my child. My options? Pay $300 extra per night for a room that actually fit my family — or accept a downgraded Double Queen room and have my son sleep on the floor. To make matters worse, the front desk (Ian) blamed American Express Travel, even though my confirmation clearly listed the correct room type. It was a Marriott mistake, and no one took accountability. ⸻ 💧 Unsafe and Unsanitary Conditions Later that evening, my wife found that the carpet underneath the air conditioning unit was soaked, squishing underfoot and stained with rust from the furniture legs — indicating a long-term leak. This wasn’t just an inconvenience — it raised serious concerns about mold exposure, especially for our child who was forced to sleep on the floor due to the botched room assignment. ⸻ ⏳ Two Days Wasted Before We Got a Room After arriving, we spent two full days waiting to get a room that could reasonably accommodate our family. For those two days, we were bounced around, left sitting in the lobby, told to wait, and fed empty promises. By the time we were finally roomed, the trip was already derailed and stressful. ⸻ 🚫 Fire Safety Violation & Elevator Failure Just when we thought it couldn’t get worse — it did. On our final day, we tried to take our children to the pool, but the elevators were out of service. We took the fire exit stairwell, only to discover that every exit door was locked. My family — including small children — along with other guests, was trapped in the stairwell and eventually had to exit through a basement maintenance corridor. This is not only unacceptable — it’s a serious life safety violation. We were so shaken by this incident that we checked out early that morning, cutting our trip short for our safety. ⸻ 💳 Unauthorized Post-Checkout Charge Despite checking out at 11:00 AM and being told my account was fully settled, I was later charged $311.25 for a poolside daybed/cabana I obviously never used, as I was no longer on the property. The receipt even shows the transaction was made after checkout. The hotel is now refusing to refund me, even though this charge is entirely invalid. ⸻ 🧾 Inadequate Resolutions & Excuses Despite multiple attempts to resolve these issues, the responses were beyond disappointing: • A token $100 dining credit (which I couldn’t even use because I checked out early) • Shifting blame to Amex Travel • Zero ownership of the fire exit safety issue • Refusal to reverse an unauthorized charge made after I left the property ⸻ 🚨 Bottom Line This stay was an embarrassment to the JW Marriott name, marked by: • 🔥 Blatant disregard for guest safety • ❌ Failure to honor confirmed bookings • 💳 Improper and unauthorized charges • 🤢 Unsanitary room conditions • 🛑 Two full days wasted waiting on a room • 🙅‍♂️ Unkept promises and runaround from the front desk For a brand that markets itself as a luxury leader, this experience was completely unacceptable. I’ve trusted Marriott for years — but this experience has shaken that trust to the core. Guests deserve better. Families deserve better. Do better, JW Marriott. Kyle R. Himes Marriott Bonvoy Member #066137475 Reservation #: 80019690 Dates: July 4–6, 2025 Email: HimesLegalGroup@gmail.com Read less
Image of the Tripadvisor rating Experiences and Observations

Jul 6, 2025 Getaway16597287668 Lake Mary, Florida

Hotel is very beautiful; staff was welcoming and somewhat knowledgeable. However, the food is very, very overpriced, personally restaurants are not geared up for kids. I noticed a lot of guests either ordering food from Door Dash, Uber eats and or going out to get food. And that speaks volumes. Also, the one downfall was the pool area,… Read more
Hotel is very beautiful; staff was welcoming and somewhat knowledgeable. However, the food is very, very overpriced, personally restaurants are not geared up for kids. I noticed a lot of guests either ordering food from Door Dash, Uber eats and or going out to get food. And that speaks volumes. Also, the one downfall was the pool area, they have someone checking bags not allowing certain things. I've never been to a hotel where they have to check and question my belongings. I understand no bottles permitted but they serve you beer in a bottle??? So is it you can't bring it, or the key factor is they want you to buy it from them. And of course, you pay $$$$$ for 1 beer. I just did not like the fact they check your bags going to the pool. Read less
Image of the Tripadvisor rating Summer Vacation Orlando, Florida 2025

Jun 30, 2025 Mark R

Excellent customer service Kind and courteous service Clean and neat rooms with prompt response to concerns The visit to the lounge area was a win win for me and my family. Breakfast food selection was great and taste of food was great. The service from the lounge staff was exceptional each time we visited the lounge. Ms Lois was very helpful… Read more
Excellent customer service Kind and courteous service Clean and neat rooms with prompt response to concerns The visit to the lounge area was a win win for me and my family. Breakfast food selection was great and taste of food was great. The service from the lounge staff was exceptional each time we visited the lounge. Ms Lois was very helpful and kind. The front desk staff was also great help. Thanks again for an awesome visit!!! Read less
Image of the Tripadvisor rating Family Trip to Florida

Jun 19, 2025 Heather B

The resort was beautiful, inside and out, and the beds were comfortable. I was really happy with the noise level on our floor, it was almost non-existent. We did have a sound machine, but still heard nothing at all when we were in our room during the day. I traveled here with my husband and two daughters (9 and 14). With that being said, this… Read more
The resort was beautiful, inside and out, and the beds were comfortable. I was really happy with the noise level on our floor, it was almost non-existent. We did have a sound machine, but still heard nothing at all when we were in our room during the day. I traveled here with my husband and two daughters (9 and 14). With that being said, this resort is far from inexpensive, and I thought it would be easiest to do a pros and cons list for those considering. PROS- -Beautiful facilities inside and out (aside from the people that would discard their empty beer cans and drink cups around the pool deck and throughout the lazy river, which was gross) -Comfortable beds -Easily accessible elevators -Excellent room service -Attentive bell staff and parking employees that delivered and helped check out our luggage when needed; -Friendly staff mostly everywhere CONS- -Since this resort is connected to a conference center, we were there during an incredibly large meeting and so in the afternoons, the pool and lazy river was overcrowded with what can only be described as Bros. Tons of drinks (empties littered around the pool). It was nice to see once they departed there was a lot more room and much more family friendly. -Staff service was just okay. Typically, if we needed something (towels, etc.) from housekeeping, we had to call a few times before it was actually delivered. This same thing happened with a fridge that we were promised upon check in. We came back from dinner and grocery shopping and it had not been delivered. I then had to call and request it again and we could not go to sleep until it was delivered. -We had a car on property and chose not to valet. The resort was having issues with the parking arm so it would not accept key cards, and you had to know to call for help in order to be let out of the parking area each time. -The bathrooms should come standard with a fan; On top of this, one would expect at a luxury resort to have better toilet paper. Single ply is the worst. Read less