This is a fantastic property with a truly dedicated staff. Danielle, Tommy, and Madison went above and beyond, delivering personalized service and attention to detail that created a real “wow” experience. I was upgraded to a suite that impressed in both space and design, with top-notch amenities.
The Club Floor was excellent—hot and cold light meals, baked goods, desserts, fruit, coffee, soft drinks, wine, and an expertly made Dirty Martini. Jamie, Matthew, Paula, and Jason made the club warm and welcoming, elevating the experience. Without this team it would not have been the same.
The casual restaurant had a great burger, though communication could have been better. While the hostess was friendly, I was passed to someone who dismissively directed me to the bar despite empty tables. Janelle at the bar, however, was personable, knowledgeable, and welcoming, and seating was available shortly after I arrived.
Door service was less attentive (though Ernie the bellman was great), and unlike some other Ritz properties, I didn’t experience a house car, water service, or name recognition—minor points in an otherwise excellent stay.
Overall, this was a solid 5-star visit. The property is beautiful, the service is strong, and it’s a home base in Orlando that easily surpasses the best other resorts.
A final note: Do watch the checkout process. The last rep at the desk attempted to charge me for resort fees that I’d already paid. I had to prove that my pre-paid travel reservation specified taxes and resort fees were included.