Ritz Carlton Orlando Grande Lakes

International Drive, Orlando

Star rating

Executive Suite
Standard Queen Room
Highball and Harvest
Standard Room
Executive Suite, living room, lounge, Suite, Ritz-Carlton Orlando, Grande Lakes, Orlando, Florida
Bleu
Executive Suite
Standard Queen Room
Highball and Harvest
Standard Room
Executive Suite, living room, lounge, Suite, Ritz-Carlton Orlando, Grande Lakes, Orlando, Florida
Bleu

The hotel

At The Ritz-Carlton Orlando Grande Lakes, you can take in the ambience of Orlando with a helping of utter sophistication. This hotel offers plenty of opportunities for fun, sport and pampering, without ever having to leave this 500-acre resort. There's a wide selection of on-site activities on offer, with an 18-hole Championship golf course, 40,000 sq ft spa and adventure experiences including fly fishing, eco-tours and kayaking. There is a choice of 11 restaurants and bars offering guests a unique culinary experience. Guest rooms are furnished and fitted to the highest standards and each of the sumptuous bedrooms has a 5ft balcony with panoramic view over the lake, pool or gardens. The resort is located minutes away from world-famous attractions such as Walt Disney World® Resort and Universal Orlando Resort™.

Amenities

  • Tennis
  • Babysitting service
  • Families
  • Bar
  • Fitness Centre/Gym
  • No Smoking
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Valet parking

Where is it

Just off Central Florida Parkway, 10-min drive to Universal Orlando Resort™, 15 minutes to Walt Disney World® Resort.

Hotel information

582 rooms on 15 floors in 1 building with 6 lifts. All with large balcony/patio, air-conditioning, flatscreen cable TV, coffee maker, in-room iPod dock, WiFi, mini-bar, safe, iron and board, bathrobes and slippers, and hairdryer. Free bottled water at turn-down. Standard Rooms have garden view, 2 double beds or 1 king-size bed, sleeping maximum 4 persons.

Lake Front Rooms with lake front view and a balcony sleeping maximum 4 adults or 2 adults and 2 children.

Lake View Rooms with lake view sleeping maximum 2 adults. Connecting rooms available on request.

Executive Suites with lakefront views, 1 king-size bed and a double sofa bed sleeping maximum 4 adults or 2 adults and 2 children.

Presidential Suites and Royal Suites with 1 king-size bed, separate lounge, dining room and kitchen sleeping maximum 2 adults.

Ritz-Carlton Club® Level available with all room types offers:

  • 24-hour access to the Club Lounge; snacks and non-alcoholic drinks
  • Complimentary alcoholic drinks 11:00am-10:00pm
  • Complimentary Ritz Kids for up to 3 children (age 4-12) per day
  • Concierge team 7.00am-10.00pm
  • Five daily food and beverage presentations
  • Views of area fireworks
  • Media rooms with movies and classic family games

Valet parking from US$52 per day, plus tax (payable locally, subject to change). Complimentary shuttle bus to Walt Disney World® Resort and Universal Orlando Resort™.

11 restaurants including Norman's (New World cuisine), Bleu (poolside snacks and cocktails), Fairways Pub (golf clubhouse; steak and seafood), lobby lounge (cocktails and afternoon tea), Highball and Harvest, Vitale (spa café for healthy options) plus dining options at the adjacent JW Marriott.

Outdoor swimming pool, poolside cabanas*, 3 tennis courts, Ritz Kids activities, health spa* with 40 treatment rooms, lap pool, fitness centre, sauna and steam room (local charge for treatments). 18-hole, Greg Norman-designed Championship golf course* (local charge), plus use of all facilities at the JW Marriott Hotel, including 'lazy river' swimming pool. Adventure experiences including guided eco-tours on Shingle Creek* and fishing*.

Complimentary WiFi in public areas. 24-hour room service*. Babysitting services*. Corridor of retail shops.

This hotel has a resort fee of $53 plus tax per room, per day (payable locally, subject to change)

Fee includes: Free WiFi, Unlimited domestic phone calls, WALT DISNEY WORLD Resort and Universal Orlando Resort™, daily recreation activities, driving range privileges, two pool floats, and Ritz Kids (two hours, for 2 children aged 4-12). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair-accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rollaway beds available on request (only available for King Rooms and Suites), $20 per night*, subject to change and availability.

Mini-fridge available on request, $20 per night*, subject to change and availability.

Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (300)
  • Very good (31)
  • Average (17)
  • Poor (20)
  • Terrible (27)
Image of the Tripadvisor rating A perfect vacation…

May 19, 2025 NYCTraveler39 New York City, New York

We stayed at Grande Lakes in early May and had an amazing experience. I had been to the property many years ago but it is much better than I remembered. Service from the staff was impeccable and no request ever felt like a burden. I had wondered, given Orlando is a child/family destination, if this Ritz would be up to the rest of the chain’s… Read more
We stayed at Grande Lakes in early May and had an amazing experience. I had been to the property many years ago but it is much better than I remembered. Service from the staff was impeccable and no request ever felt like a burden. I had wondered, given Orlando is a child/family destination, if this Ritz would be up to the rest of the chain’s standards and honestly this ended up being one of the best Ritz’s we’ve stayed at. The hotel also went over and above to add some special touches for us. I’m lifetime titanium and was staying at the Ritz for my 50th birthday (which I was dreading) and to spend some time at Disney to feel like a kid again. Apparently my partner notified the hotel ahead of time and we were placed in an absolutely beautiful suite and every night when we got back to the room there was a treat waiting with notes from guest services. From layer cakes to cupcakes, champagne to chocolates, every night was something different. It made a psychologically rough day so much better so I can’t thank the staff enough for all they did. :) Separately, the grounds are lovely, gym is big, pool area never filled (even when the JW was absolutely jammed) and breakfast offerings (a la carte plated) quite large and high quality. Only reco I have at all is that the breakfast buffet could be more expansive. It was good don’t get me wrong, but the sweets section is huge (amazing though) and I think they could be more creative with the other savory sections as well. Other than that we had a flawless 5 nights. Thank you, we won’t hesitate at all to return. Read less
Image of the Tripadvisor rating Top notch.

May 13, 2025 Stephen P

u Once again, I had a fantastic time at the Orlando Ritz. Went in on Easter for several nights. The hotel remains pristine, clean, and everything everywhere sparkles! I enjoyed lunch at Bleu by the pool every day. Service from Maureen and Samantha is always second to none. Every pool staff is exceptional and go above and beyond. I loved… Read more
u Once again, I had a fantastic time at the Orlando Ritz. Went in on Easter for several nights. The hotel remains pristine, clean, and everything everywhere sparkles! I enjoyed lunch at Bleu by the pool every day. Service from Maureen and Samantha is always second to none. Every pool staff is exceptional and go above and beyond. I loved Knife and Spoon so much, I went two nights in a row! I appreciate this properties consistent way of knowing the Bonvoy benefits, and they follow through on them. Not all Ritz Carlton's necessary grant these benefits. Rebecca at the lobby bar is a true gem! My only minor complaint is the pool (my favorite part of the hotel) wasn't at the usual 83 - 85 degrees, it was on the high 70s. It wasn't terrible, but I love how it is consistently heated my last visits. I am coming back for a few days at Memorial day. Just love it! Crossing my fingers for 85 in the pool! Read less
Image of the Tripadvisor rating Good VS. Great

Apr 29, 2025 Trek787813

This is our fourth stay at the Ritz Orlando and while it was good, it wasn't over the top "amazing" 5 star service as we remembered from previous stays. We are hopeful that it was a fluke and are grateful for the professional manor in which the feedback that we provided during our stay was received and resolved. CONS: * Bellman stated he would… Read more
This is our fourth stay at the Ritz Orlando and while it was good, it wasn't over the top "amazing" 5 star service as we remembered from previous stays. We are hopeful that it was a fluke and are grateful for the professional manor in which the feedback that we provided during our stay was received and resolved. CONS: * Bellman stated he would send up a fridge; follow up 30M later and no request was put in, followed up almost an hour later and fridge sent up after half of the food was already defrosted * Fridge was plugged into a faulty outlet and was still warm in the morning; remainder of food went bad (was provided a $100 resort credit) * Upon arrival our room missing slippers for the robes and dry cleaning bags * Spcial size robe that was requested via guest services prior to arrival was assured to be waiting but was not present; when followed up it still wasn’t delivered until housekeeping supervisor checked in and had to request it a third time * Balcony had a spider issue that only appeared at night (provided a deep clean and offered pest services) * Phone receiver in living room wasn't working and after no initial resolve, the second mention it was swapped with the working bedroom phone (resolved after making them aware) * First day at the pool was never greeted by a server or a pool attendant * Olivia from guest relations followed up via phone call and shared she was off for a few upcoming days but would provide a contact for us should we run into any further issues but never provided said contact * Younger daughters slipper and stuffed animal was MIA; assuming left in the bed and tossed somewhere with the dirty sheets (Kayla offered to send replacement) PROS: * Gabby at the front desk made contact prior to our stay based on our previous stays having delt with Savina and provided a room upgrade * With all above details called out; got back from theme park to array of snacks and an apology letter * Recevied countless calls after above details were shared asking what they could do to make our vacation more memorable (special shout out to Kayla who went above and beyond) * Gabby surprised us with a cabana on our last pool day (Nick the server was attentive and went above and beyond; even giving our girls ice pops from the upstairs shop) * Greeted with a birthday message and cupcakes for my daughters special occassions * A visit to the lobby with our children to check on the Ritz Kids fish tank left us with chocolates, stuffed animals, and a glass of champaign by a very nice gentlement at the front desk (wish I got his name) * Room service arrives within 25M of ordering every time! * A call for a missing ie bucket bag delivered fresh ice, not just the bag to our room Overall, appreciative of the area manager and Gabby being so quick to respond to our concerns and hopeful for a 5 star experience on our next go round. Read less
Image of the Tripadvisor rating Unacceptable Check-In Experience at Ritz-Carlton Orlando

Apr 28, 2025 alextosetto Fort Lauderdale, Florida

I am writing to formally express my extreme disappointment and frustration regarding my recent stay at your property. I arrived at the hotel promptly at 1:30 PM, expecting the high level of service and professionalism that the Ritz-Carlton brand promises. Instead, I experienced a ridiculous and completely unacceptable delay. Despite your stated… Read more
I am writing to formally express my extreme disappointment and frustration regarding my recent stay at your property. I arrived at the hotel promptly at 1:30 PM, expecting the high level of service and professionalism that the Ritz-Carlton brand promises. Instead, I experienced a ridiculous and completely unacceptable delay. Despite your stated check-in time of 4:00 PM, I was not checked in until 4:45 PM. Even more astonishing, after this exhausting wait, I was informed that my reserved room was not available and that the only option was a downgraded room — with a worse room type and view — without any adjustment to the price I had originally agreed upon. This situation demonstrates a clear lack of respect for your guests' time, comfort, and expectations. After traveling, I was already tired, and being forced to wait hours, only to be given an inferior accommodation, was extremely frustrating and disappointing. This is not the level of service I expect from a property of your reputation, and it fell far below the standards the Ritz-Carlton brand claims to uphold. I would like to know what you intend to do to remediate this situation. A downgrade without compensation is unacceptable, and the overall experience has left a very negative impression. Read less
Image of the Tripadvisor rating A Great Ritz-Carlton Family Hotel

Apr 27, 2025 W5959QYgregf Nyack, New York

My son and I spent three days and four nights at the Ritz-Carlton Orlando, Grande Lakes. We had a great time! Our suite was beautiful and quiet. The hotel was excellent. Our cabana by the pool was the best. The staff is warm and friendly. They have pool tables, ping pong, shuffleboard tables, foosball and close by is the Marriott water park.… Read more
My son and I spent three days and four nights at the Ritz-Carlton Orlando, Grande Lakes. We had a great time! Our suite was beautiful and quiet. The hotel was excellent. Our cabana by the pool was the best. The staff is warm and friendly. They have pool tables, ping pong, shuffleboard tables, foosball and close by is the Marriott water park. The fast slide there was fast! My only slightly negative comments are that the pool should be bigger and close before 10pm. Our last night was noisy. We had to go to bed early for an early flight home. We will be returning to the Ritz-Carlton Orlando, Grande Lakes. Read less