Slight issue at start , but efficiently dealt with.
Jul 11, 2025 Bplus4 Edinburgh, United Kingdom
We have stayed at Vista Cay around 3 times previously.
We like the location and were looking forward to seeing the upgrades in the pool area.
We tried to book the Reserve but felt the cost was not justified.
We booked through Virgin travel .
We arrived from a 9 hour flight plus 3 hours going through the airport plus travelling from it .
The…
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We have stayed at Vista Cay around 3 times previously.
We like the location and were looking forward to seeing the upgrades in the pool area.
We tried to book the Reserve but felt the cost was not justified.
We booked through Virgin travel .
We arrived from a 9 hour flight plus 3 hours going through the airport plus travelling from it .
The first condo we were sent to was on the ground floor , had a pool table , which was unveiled after opening animal print curtains.
As for the decor it looked liked it was straight out the 1980’s .
Burgundy and brown plus plastic flower arrangements , an attempt at a 4 poster bed was unveiled in the master suite .
Anyway , we went back to reception explained that it was just not acceptable as we had booked a premium suite.
Credit due to the chap on reception he gave us another 3 bed condo in 5025 to look at and that was perfectly acceptable..
From then on we had a wonderful time . The beds at the pool could be a bit hit or miss depending when you arrived .
The refurbished pool area was lovely, I would suggest more sun umbrellas as there are not enough.
Had an incident with an overzealous staff member “patrolling “ the pool area looking for people bringing in their own alcohol . This was resolved when I pointed out that we had actually purchased the drinks from the bar and I suggested he concentrate more on other duties like removing towels from sun loungers that no one had been near for a few hours .
Apart from that we had a lovely time and the rest of the staff were excellent.
Looking to return in the next year or two and shall be happy to stay here.
One last thing from a security point of view , one of the reasons we booked here was as it is gated , not maned by a staff member unfortunately but you require a code , we were disappointed that at least half of the time during our 2 week stay that the gates were permanently open, allowing anyone access.
Not a big deal but I had an incident many years ago in a resort ( floridays ) which is NOT gated , when my children were younger and feel especially for families that are using this resort , if their children are walking about the resort , I feel the more security the better, as we unfortunately live in a world that is not changing for the better, in my opinion.
On a plus side I did see a security buggy a few times during the night when I was trying to adjust to the new time zone .
Publix , chic fil an and other food outlets ( pizza ) within 5 min drive , a walgreens walking distance if you don’t have a car .
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