Spacious apartment and nice pool, but poor service, broken washer and frustrating resort layout
Aug 25, 2025 andrew w
We were really disappointed with our stay at Vista Cay Resort. On the third day of our holiday, the washer stopped working and trapped our clothes inside. Maintenance came out, opened it for us, and said they had taken a photo to pass to their supervisor. We were told it should be fine to use on a quick wash, but it clearly wasn’t fixed.
The…
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We were really disappointed with our stay at Vista Cay Resort. On the third day of our holiday, the washer stopped working and trapped our clothes inside. Maintenance came out, opened it for us, and said they had taken a photo to pass to their supervisor. We were told it should be fine to use on a quick wash, but it clearly wasn’t fixed.
The following day the washer was still playing up with no update, so we called again. Someone else came out, but it was the same story: “We’ll speak to the supervisor.” By Friday, the machine had stopped working completely and wouldn’t power on. Again, maintenance came, unplugged it, and told us it should be fine, but nothing was properly sorted.
It wasn’t until the second Thursday of our two-week stay—just three days before we were due to leave—that an actual engineer finally came. He diagnosed the fault but couldn’t repair it on the day. By the time we checked out on Sunday, the washer still hadn’t been fixed.
The resort itself is also split over two sites, separated by a busy road. If you’re not on the side with the main reception, you have to walk across with luggage and strollers, which isn’t ideal. We were told we could take an Uber, but it would make far more sense for them to use the golf carts (that are otherwise used to show potential buyers around the property) to shuttle guests between sites on check-in and check-out days.
Another issue was security. Unlike other properties we’ve stayed in, the doors don’t lock automatically when you close them. You have to press a tick button on the keypad to lock up, but this wasn’t explained to us at check-in. We only discovered it by accident when we found the door hadn’t locked properly after leaving.
On a positive note, the apartment itself was spacious and comfortable, and the pool was lovely. However, the poor customer service and lack of proper communication really let the place down.
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