DO NOT BOOK HERE! Got authorities called on me by the front desk beast, here’s what happened-
I had a reservation for Feb 13th that I did with a third party app 3 weeks in advance. When I show up, I provide my ID to show I meet the age requirement, 21. I was told at the front desk that the age requirement is actually 21.5 by State LAW and company policy. And that Holiday Inn had already declined my reservation without notice, so I had nowhere to sleep for the night.
I call their number today, I get redirected to a Chinese hotline where a man was asking for my Chinese phone number, and then this hotel wouldn’t pick up my phone again, so I returned after doing my homework (customer support, ToS) to demand an explanation. This time, according to the receptionist, the age requirement is now “3-6 months after turning 21 but if you’re well behaved you can book a month after”. I ask why I was lied to on the 13th. Why Holiday Inn didn’t accept my paid reservation with no notice. Why the age requirement isn’t consistent.
She kept interrupting me saying “what I wanted”, how I was holding up the “whole lobby”, and to talk to the third party app.
“People are here on their vacation” she said. I was on mine too.
I was firm about my complaint because I want answers, not a bandage. I want compensation for the behavior and treatment of their staff, especially NOW.
She said I was being aggressive, and as I was saying how she’ll probably call security, she cut me off saying “Oh I’d never do that, I’m calling the authorities”. I didn’t reach at her, I didn’t scream, I didn’t do any body language that suggested I was going to harm, I guess I was just a typical “difficult customer”.
Again I said I want an explanation for the behavior on the 13th. She shuts down, said she’s “done”, and left to the back to call law enforcement. I asked what law I was breaking, no response, probably because I’m a hispanic male so she assumed I was going to try something.
This was an elderly woman with a big bun hairdo and glasses FYI, if you see her at the front desk, you’re treading on a minefield.
TLDR; inconsistent age requirements got me sleeping, customer hotline redirecting hell, and got authorities sic’d on me because this woman cannot handle a “difficult” customer that poses no threat. If you’re a young traveler, BEWARE!
