This welcoming, modern resort is popular with families thanks to its close proximity to Walt Disney World Resort, Universal Orlando® and other popular theme parks. The standard rooms are comfortable, with plenty of space to get ready for a busy day of thrills! If you're not heading out to the rides, have some fun by the pool, enjoy a cocktail from the friendly pool bar, of even hang out in the games room! Dining out in the evening is a doddle, as there are numerous bars and restaurants just a short walk away, meaning you can leave the car behind and share a bottle of wine moments from your 'home away from home'.
Amenities
Families
Bar
Fitness Centre/Gym
Free Parking
Free transport to theme parks
Games Room
Internet Access
Laundry Service
No Smoking
Restaurant
Swimming Pool
Where is it
Located opposite Kissimmee's Old Town, a 10-min drive from Walt Disney World Resort’s main entrance. Transfer time from Orlando airport: 20 min.
Hotel information
444 rooms on 8 floors in 2 buildings with 4 lifts. All with air-conditioning, cable TV with pay-per-view films and games, alarm/clock radio, coffee maker, safe, mini fridge, microwave, iron and ironing board, and hairdryer.
Standard Rooms with either 1 king-size bed or 2 double beds, sleeping up to 5 people (with a rollaway bed*).
Complimentary self parking. Complimentary scheduled transportation to Walt Disney World, Universal Orlando Resort, and SeaWorld.
Trattoria Restaurant (serving buffet breakfast). Chianti’s (bar serving casual fare and drinks). Numerous lively bars and restaurants within walking distance. Kids 11 years and under eat free breakfast from the full American buffet breakfast when accompanied by a full paying adult (Max 2 kids per adult, guests must obtain a kids eat free coupon from the front desk).
Outdoor swimming pool, kids pool, and whirlpool. Fitness centre. 24-hour games room.
Gift Shop. Complimentary WiFi access. Laundry facilities*. On-site business centre.
Resort fee waived for Virgin Atlantic Holidays guests, saving $22 per day
Wheelchair accessible rooms with 1 king-size or 2 queen-size beds and either roll-in shower or bath/shower.
*Denotes local charge.
Based on 2440 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1017)
Very good (605)
Average (380)
Poor (199)
Terrible (239)
Decent but not great
Aug 24, 2025NataliejsBrooklyn, New York
We decided on a whim to do a day in Disney so booked one night a few days in advance. The price was right (under $100) and we knew we would be getting in late and checking out early so didn’t want to spend a ton. The location is a little strange, directly across from an older theme park, lots of lights. Lobby was fine. Mostly everything was closed…
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We decided on a whim to do a day in Disney so booked one night a few days in advance. The price was right (under $100) and we knew we would be getting in late and checking out early so didn’t want to spend a ton. The location is a little strange, directly across from an older theme park, lots of lights. Lobby was fine. Mostly everything was closed by the time we arrived at 10:30pm. The room was clean but definitely dated. Bathroom grossed me out a little, but the beds seemed clean and my kids got a kick out of sleeping in bunk beds. Curtains were a bit dirty and didn’t fit the window well. We received a free breakfast voucher and the options were pretty decent. It was nice to head over to Disney with full bellies. All in all for one night it was fine, but I wouldn’t stay for more than that.
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Great location & friendly staff
Jun 30, 2025Becky PPoole, United Kingdom
We've stayed here a couple of times before and love the location, so we came back!
Adriana and the breakfast team always friendly with a hello and good service and the food was great!
Eric on the bar, friendly and professional is an absolute credit to the hotel!
Dirty rooms. Dated. Maintenance awful and ignored. Service fees get you, be warned.
May 30, 2025Geoffers442
Dirty rooms, dated with furniture that doesn't fit properly. The carpet didn't even fit! Music from pool is crazy loud starting early and ending late. Floor vacuumed once in 3 weeks. Bedding changed once a week. Sliding door to balcony didn't fit properly so pops out the other side. Hurricane Helene was a nightmare and told all rooms were booked…
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Dirty rooms, dated with furniture that doesn't fit properly. The carpet didn't even fit! Music from pool is crazy loud starting early and ending late. Floor vacuumed once in 3 weeks. Bedding changed once a week. Sliding door to balcony didn't fit properly so pops out the other side. Hurricane Helene was a nightmare and told all rooms were booked (A lie as I looked online) so couldn't move us. We stayed in another hotel because the door didn't fit and the noise and wind was horrible. Balcony light like a disco, not working properly.
Balcony door didn't lock. Easy to climb over from other balcony. Not that it mattered as the door is too small and you can pull it out of the other side.
Always took several calls to get more towels over multiple days. Usually it meant a visit to reception. On the odd times the towels were collected, they didn't even give the floor a wipe over in the bathroom. We ended up getting stuff from Walmart to clean it. The rubbish wasn't collected so we would put it in the bins by the elevator.
The TV didn't work properly as the signal kept going.
I had to unclog the drain in the bath as water wouldn't go and call for maintenance went ignored. The plug seal for the bath had gone so maybe I should have left the drain clogged so the bath would fill! The safe didn't lock and again, promised it would be seen to but it was just ignored. Soap containers empty in the bathroom, not refilled in all the time we were there.
Rusty fittings.
So, $500+ service fee on top of the room fee. What exactly did I pay for? You can hardly call it a service! When speaking to reception they say they will try to sort things out but "Welcome to America" is if it is the norm! Amazing how there was never a manager there, only people covering and "The manager would get back to us". They never did.
I've emailed several times and it has just been ignored, so putting it here as no chance of any refund after this long. I run my own mail server so know the message has reached their servers and it's the same email address I got previous replies from.
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Great trip.
May 8, 2025Inspiration601804
Daughter & I stayed with here for a band class trip. Rooms were clean, pool was nice, breakfast was great and had lots of choices daily. Friendly staff, too. Right across the street from Old Towne, and next to McD's. Very close to theme parks, too.
Holiday
Apr 4, 2025Happiness07903727833
Clean hotel,room good, housekeeping came in everyday to replenish towels, and empty bins, pools clean, towels by side of pool,
Laundry rooms on floors 3 and 6 need one on ground floor it's days coin operated but it's card payment and uk cards don't work
Decent but not great
