We were required to pay for a cleaning fee upon arrival, yet during our entire two-week stay, the bedding was never changed and the floors were never vacuumed.
Far more concerning, however, was our experience with missing personal belongings. After checking out of unit 2614 Corvette Lane, we realised upon arriving at Orlando International Airport on Friday, October 16, that my daughter’s movie poster (stored in a protective tube) and my fiancée’s Apple AirPods (left on the bedside nightstand) had been left behind.
I emailed IDILIQ immediately. A week later, they claimed nothing was found. I sent a follow-up email asking them to recheck the unit, check with the cleaning staff, and contact the new occupants. They ignored this email entirely until I escalated the matter to IDILIQ Headquarters, only to receive the same brush-off.
We are 100% certain these items were left inside the property. Furthermore, the AirPods tracking now shows them out of their case, indicating someone has actively removed and paired them. I gave IDILIQ a 72-hour deadline to address this before posting, which has passed without any response.
Subpar cleaning and missing property with zero accountability. I strongly advise avoiding booking with this company.