The resort industry is a well served niche vying for business of every type.
I tried for years to be a Hilton loyalist, but have stayed here multiple times...
Every single visit has been an above and beyond experience. This last trip was no exception. The Front Desk (people like George and Maria, who almost psychically anticipate what is needed next, or what challenge needs to be addressed) truly took care to make sure the experience was effortless and enjoyable. This trip, a combination of Business, Education and Leisure, had several hiccups, unusual for something done several times over the course of the past several years).
These great people took care of every challenge before it became something. Check in for 18 people? Done and ready when we arrived. Room key issue? New ones ready before we arrived back the following day. Last minute document printing? Done.
Aiysha, the night manager, was another friendly face who made it clear her team is empowered to make things happen. Running a hotel is a complex demanding order, but those mentioned above made it seem like we were the only people who mattered.
Tammy and Robert in the restaurant were helpful, engaging, and refused to let us do anything other than eat, talk, and relax.
It feels to me that the legacy brands, once known for their elevated levels of quality, are starting to slip. That's dangerous, because as loyalty programs become more diluted, incentives to be brand loyal dissipate. As they continue to cut corners (read other reviews), loyalty becomes a liability. Dirty rooms and negative attitudes are not something you will find at Buena Vista Suites.
I'd happily make this place my home resort (This or Caribe Royale, just as stunning) because of accommodations, location (trust me - whether you are heading to one of the theme parks in town, a conference at the OCCC, or traveling across town or another county, with close access to 535/536, I-4, I-Drive, and 192, you'll easily get where you need to go).
Clean, a good breakfast, amenities you want and need: fitness center, filtered water, late night snacks and food plus drinks, note pads (thank you George), comfortable beds, a giant chess board (who doesn't need one of those?) and a staff that would give any Ritz Carlton or Intercontinental a run for their money, you could do worse than to stay here, but for budget, you'll not do much better.
Thanks for taking care of us. We'll see you again.