Hilton staff at thier worst and it never changed
Jun 30, 2025 Davidsling Charleston, South Carolina
This booking has been in prosses for over a year , at first we were offered a vacation package invitation
Then the person who first called us lied as he told us it was in Hawaii , then we were told that did not exist
Well a year later we are now at the reception here at the Hilton in Florida a far from tbe original call.
Yesterday before we…
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This booking has been in prosses for over a year , at first we were offered a vacation package invitation
Then the person who first called us lied as he told us it was in Hawaii , then we were told that did not exist
Well a year later we are now at the reception here at the Hilton in Florida a far from tbe original call.
Yesterday before we traveled 6 hours to be here I called the reception to ask them for a early check in as were told it was all done and our room would be ready
The lady at reception frowned on my request and questioned me when I said I called someone and I was told we could check in early
This whole prosses is so disappointing as Hilton called me and offered this to me and o paid my money without heatitation but no regret it . I hope Mr Goerge Steiman the GM will see this and I hope he understand that I will never buy a vacation package from Hilton in my lifetime , the confusion , the arrogance and rudeness of his staff properly cone from the top
Shocking , now I’m waiting it’s almost 4:00 pm and no room yet
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