We just returned from one of the most incredible trips we’ve ever had, and staying at JW Marriott Bonnet Creek was truly at the heart of it. The hotel itself is beautiful, clean, and so comfortable, but what really set our stay apart was the staff. Everyone we encountered was friendly, welcoming, and genuinely focused on making our experience memorable.
Three team members in particular went above and beyond to make our stay extra special:
Carmen (Front Desk): From the moment we arrived, Carmen made us feel cared for. She went out of her way to recognize the special occasions we were celebrating and to make sure everything about our room was perfect. Her professionalism, kindness, and attention to detail made such a lasting impression. She is the type of person who makes you feel like you’re the only guests in the hotel, and we are so grateful for her efforts to make our stay unforgettable.
Lisa (Unreserved Bar – Breakfast): Each morning at breakfast, Lisa transformed what could have been a simple meal into one of the highlights of our trip. Our daughter is full of energy and curiosity, and Lisa made it a point to connect with her every day—talking with her about the rides, our plans, and all of her favorite things. She showed such genuine warmth, patience, and care that our daughter looked forward to seeing her each morning, and those breakfasts became some of our favorite memories. On top of that, Lisa’s service was impeccable. She is the type of person who makes you feel less like a customer and more like family, and we will be sure to ask for her when we return.
Jory (Unreserved Beer Garden Bar): Jory is hands down one of the best bartenders I’ve ever met. His skill behind the bar was excellent, but what really set him apart was his ability to connect with people. I had the chance to spend a few hours chatting with him one afternoon, and over the course of our stay he made it a point to check in on us daily. He shared fantastic tips and advice for making the most of our time in Orlando and always went out of his way to make us feel welcome. He took the time to get to know my husband and me, and even went out of his way to engage with our daughter and make her feel special too. Jory didn’t just provide great service—he created a truly memorable experience for our family, and that is something rare.
Between the stunning rooms, the comfortable spaces, the excellent food and drinks, and the world-class staff, JW Marriott Bonnet Creek exceeded every expectation we had. The hotel is immaculate and welcoming, but it is the people—Carmen, Lisa, Jory, and so many others—who made it feel extraordinary.
We left with full hearts and memories that will last a lifetime, and we cannot wait to come back. I would highly recommend JW Marriott Bonnet Creek to anyone visiting Orlando—it is truly one of the best hospitality experiences we’ve ever had.