My stay at this hotel was extremely disappointing and became one of the worst hotel experiences I have ever had.
The room cleanliness was poor from the start. Carpets were dirty, cupboards were dusty, and the bathroom was only superficially cleaned. Despite multiple complaints over several days, housekeeping repeatedly failed to maintain an acceptable standard, and improvements only came after repeated follow-ups.
The most serious issue occurred when a bellboy pushing a heavily loaded luggage trolley struck me forcefully in the back while I was waiting outside the lobby. The injury caused significant pain and affected the remainder of my family holiday, including our first Disney trip. I was unable to enjoy attractions, struggled to walk for extended periods, and could not fully use Disney tickets and services that had already been purchased.
What made the situation worse was the hotel's response. After reporting the incident, I experienced repeated delays, poor communication, and a complete lack of management involvement. I had to chase updates multiple times, received little meaningful follow-up, and was repeatedly referred to Security rather than being contacted directly by a manager. Apart from one compassionate engineer who offered assistance after seeing me struggling, nobody appeared genuinely concerned about my wellbeing.
Throughout the entire process, I felt ignored, dismissed, and unsupported. A simple call from management, medical assistance, or any gesture of goodwill would have demonstrated some level of care, but none was offered. Even the claims process was delayed, leaving me without any meaningful resolution during my stay.
While the cleanliness issues were frustrating, the hotel's handling of an injury caused by one of its employees was unacceptable. There was no urgency, accountability, or genuine concern for a guest who had been hurt on their property.
I will not stay here again and cannot recommend this hotel based on my experience.