Sheraton Vistana Resort

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Lake Buena Vista, Orlando

4.5 stars

This 135-acre resort has an astonishing array of sporting opportunities including tennis and mini-golf, as well as several swimming pools and whirlpools in which to splash around. There are lots of organised activities, which we reckon doubles your fun and gives you the chance to meet new friends. Whether its the sports or the theme parks that have tired you out, why not treat yourself to a massage - you are on holiday after all! Dining choices include Zimmies, Azzula and Castaways. The apartments are attractively furnished, light and spacious, and the 2-Bedroom Apartments sleep up to 6 people.

Amenities

Bicycle Rental
Babysitting service
Wheelchair access
Families
Bar
Fitness Centre/Gym
Games Room
Internet Access
Laundry Service
No Smoking
Restaurant
Swimming Pool

Explore the local area

A 5-minute drive to Walt Disney World Resort and 15 min to Universal Orlando Resort™. Transfer time from airport: 25 minutes.

Hotel Information

Room Information
Room Upgrade Information

1 and 2-Bedroom Apartments, all with air-conditioning, TV and DVD, coffee maker, fully-equipped kitchen or kitchenette with dishwasher and washer/dryer, iron and ironing board.

1-Bedroom Smaller Apartments feature a small kitchenette, separate living room with double sleeper sofa, and bedroom with 1 king-size bed, sleeping maximum 4 people.

Hotel details

Getting Around

Self parking $30 plus tax per day (payable locally, subject to change).

Dining

Azzula (serving a variety of Italian and American favourites, open for lunch and dinner). Castaways Bar and Grill (Key-west themed restaurant, open for lunch and dinner). Zimmie's Bar and Grill (open air restaurant, for all day dining and drinks). Mai Tiki Hut. The Market Place (grab and go items).

Fun and Games

7 swimming pools, 6 children's pools, 8 whirlpools, 13 Championship floodlit tennis courts, 18-hole mini-golf course, 3 recreation centres with fitness facilities, saunas, steam rooms, basketball, shuffleboard courts, volleyball sandlots, 3 video games rooms, bikes* and sports equipment rental*, children's playground, scheduled family activities and supervised children's activities.

Handy Stuff

General store. 24-hour controlled entry gate. Sheets changed weekly. Complimentary WiFi access.

Please note: this resort does not accept cash payments.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

Additional Information

*Denotes local charge.

Special assistance

Please note: Car hire is recommended due to the location and proximity of local facilities.

Please note: The minimum check-in age is 18.

Trip advisor rating

4.2/5

10,699 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

56%

Very Good

26%

Average

Poor

Terrible

“Bad customer service”

Mar 23, 2026Rob P

Have you ever experienced a scenario in which it was obvious that no one wanted to help you? We recently stayed at the Sheraton Vistana in Orlando and had this experience. Upon arrival we were not greeted. We stood in at the counter to check in and felt like no one wanted to do their job. We ran into a reservation issue and had a discrepancy with our check out date. We were told to resolve the issue the next morning at the concierge desk. The following morning the concierge told us that they couldn’t help us and we needed to see the check in desk. We went back to the check in desk and two of the three check in clerks completely ignored us. We stood and waited for the third clerk to finish checking in other guests. When she was done she was clearly annoyed that the other two clerks had not helped us and her attitude reflected her frustration. We were told that she couldn’t help us and we would have to check with the timeshare sales team in the sales center or we could just go online and make a new reservation. The timeshare sales team told us they would be more than happy to help us but we would have to buy a $21,000 timeshare before they could help us. I couldn’t be anymore disappointed and frustrated with the Sheraton Vistana staff and the Marriott Vacation sales team. An error was made with our reservation and we did not get any assistance. This was an over promise and under deliver scenario of which I am sure is not up to par with Marriott/Sheraton standards. The property was nice but the customer service was poor.

“Vistana”

Mar 21, 2026fandjnickel

Maintenance of units and facilities is outstanding. Great choice of pools and amenities. Service is outstanding.

“If I could give zero stars, I would”

Mar 17, 2026kgnoronha

If I could give zero stars, I would Please, please, PLEASE - NEVER buy a timeshare from Vistana/Marriott unless you enjoy setting your money on fire and watching it burn slowly year after year. I paid tens of thousands of dollars (yes, around $30,000!) just for the privilege of booking ONE week of vacation a year. And guess what? That was only the beginning of the financial nightmare. Add in the $2,000+ in annual maintenance and club fees, and suddenly that “dream vacation investment” starts looking more like a lifetime financial trap. And the worst part? When you eventually realize it’s not worth it - like I did - you’ll find out you’re basically stuck forever. Trying to sell it? Good luck. I’ve tried multiple times, through multiple channels, and all I’ve gotten is silence, scams, and frustration. There’s practically no resale market, no easy exit, and no sympathy from anyone who sold it to you in the first place. I honestly wish someone had shaken me by the shoulders and warned me before I signed anything: Do NOT do this!! Not even if it seems like a great deal at the presentation. Not even if the salesperson promises the moon. Once you’re in, you're in, and your bank account is doomed. Believe me… I tried to get out. I really did. 😞😞

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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