Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando. Set on a stunning harbour, prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And, when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras such as FREE** Universal Express Unlimited ride access, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day (Valid theme park admission required) and Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay.
Amenities
Kids Club
Wheelchair access
Families
Bar
Fitness Centre/Gym
Games Room
Hot tub
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking
Where is it
Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.
Hotel information
750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer.
Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Housekeeping is provided each day, along with an evening turndown service.
Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom).
Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:
Access to an exclusive Lounge for American buffet breakfast, drinks and afternoon snacks
Access to the exclusive Compass Club Lounge for private breakfast, drinks and afternoon snacks
Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally
Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $36, Valet parking $45, both plus tax, per day (payable locally, subject to change).Visitors with an Electric Vehicle (EV) or a Plug-In Hybrid Electric Vehicle (PHEV) who use valet parking can now take advantage of a complimentary "electric fill-up" at no extra charge.
Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. The Thirsty Fish (harbourside bar with evening entertainment on select nights). 24-hour room service*.
'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.
Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Fitness centre with hot tub, sauna and steam rooms*. Games room*.
Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Universal Vacation Planning Centre.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
2 nights at all times.
Please note: Due to renovation work, this hotel is currenly only on sale for 2025 departures.
Please note: one person must be 21 years or over in each room to check-in
^ Must be 21+ with a valid photo ID to consume alcoholic beverages.
**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.
†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
Please note: the hotel will be making repairs to the façade of the hotel from June 2023 – June 2025 to maintain the immersive experience of the Italian village. All work will be done during business hours 9am – 6pm. These repairs are being done one section at a time and may be visible to guests. Guests can expect noise from time to time. Thank you for your understanding as the hotel make these repairs to the distinctive environment created for guests. Areas where repairs are in progress may be visible to guests, depending on the location of their room within the hotel. Most common areas of the hotel and food and beverage outlets will remain available for guest use. There may be modifications required in certain areas as work is being completed.
Based on 8658 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5201)
Very good (1664)
Average (815)
Poor (461)
Terrible (517)
Top hotel with top staff
Jun 27, 2025Craig MClarkston, United Kingdom
Perfect hotel for visiting Universal, providing a calm, high quality experience away from the energy of the parks.
Fabulous friendly and efficient welcome. Quickly to lovely spacious room, which was clean and ideal for a family of 4.
Staff in both Mamma Della’s & for breakfast in Del Porto were incredibly friendly and attentive. The atmosphere…
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Perfect hotel for visiting Universal, providing a calm, high quality experience away from the energy of the parks.
Fabulous friendly and efficient welcome. Quickly to lovely spacious room, which was clean and ideal for a family of 4.
Staff in both Mamma Della’s & for breakfast in Del Porto were incredibly friendly and attentive. The atmosphere in both was top as a result of the tremendous people they employ.
Easy to access all parks via the water taxi, buses and the hotel driver who took us to the airport was professional and polite.
Couldn’t fault this hotel at all, great people, great atmosphere, great location and all of that leads to a great holiday.
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5 stars is not enough!
Jun 19, 2025aprila233Anderson, South Carolina
I love most Universal onsite hotels, but this one really surprised me. This is now hands down my favorite. However, I can not afford this one every trip lol. This hotel was super clean, comfortable, and luxurious. The smell of this place takes you to a different level of relaxation and sets the tone for the rest of your stay. The beds were…
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I love most Universal onsite hotels, but this one really surprised me. This is now hands down my favorite. However, I can not afford this one every trip lol. This hotel was super clean, comfortable, and luxurious. The smell of this place takes you to a different level of relaxation and sets the tone for the rest of your stay. The beds were the best on property. The staff were all so very nice, welcoming, and helpful!
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Great Hotel, Terrible Shuttle Service
Jun 17, 2025Excursion50453192673
Great hotel unless you want to go to Epic or Volcano Bay. Shuttle service is awful. Every 30 to 40 minutes with no schedule or guidance on when it will arrive.
Very convenient for other parks Universal Studios and Islands of Adventure. Nice pool and amenities
HOTEL COVERS UP MOLD IN THE ROOMS
Jun 2, 2025John T
We have stayed at this resort a few years back and loved it. We went back this past May 23rd - 29th and what difference a few years make. We were in room 2317 in the Villas wing. Tuesday it rained and we returned to our room to find the carpet completely saturated. I called the front desk and almost an hour later a maintenance guy showed up. I…
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We have stayed at this resort a few years back and loved it. We went back this past May 23rd - 29th and what difference a few years make. We were in room 2317 in the Villas wing. Tuesday it rained and we returned to our room to find the carpet completely saturated. I called the front desk and almost an hour later a maintenance guy showed up. I have an inspection company that’s been in operation for almost 20 years so have seen a lot of cover ups. When I began investigating, I found that where the water was coming in along the base of the exterior wall, the baseboard was rotted and that rot had been recently painted per the maintenance guy. The carpet was loose along the wall because the tack strip had rotted away from likely years of this issue occurring and being covered up. The concrete slab was crumbling from the constant exposure to water intrusion and there was black mold growing from the baseboard. Behind that baseboard the sheetrock is certainly completely covered with mold where deprived of light and saturated. I showed the hotel guy the black mold and he said this was an ongoing issue in 21 rooms, told me they were full and that my family including two young daughters would have to stay in that room with mold and water logged carpet. I was also told a manager would reach out to me the next morning, but they never did. The maintenance guy didn’t even offer to help clean the saturated carpet that was 2/3 of our room or even lay down a towel. The towels we laid down turned yellowish brown from the filth and the smell was terrible. This hotel had been covering up water intrusion and painting over mold for a long while, just so they can keep renting these effected rooms out to unsuspecting families, most of which have children. I again reached out to a concierge who said a manager would contact me. Again no contact was made. After 10 pm the next night, they finally offered to move us, even though we were checking out in the morning. Whoever thought endangering my children and the children of other families deceived by this hotel, is morally corrupt. I have videos I’ve taken that I’ll be posting and will upload what I can here as well. Almost 2 hours after being told they had nowhere to move us to, despite having available rooms online, they were moving the people in the room next to ours to another room. We thought the headaches and burning throats that myself, my wife and oldest daughter had were allergies, but now it looks more likely that it was the toxic mold being covered up by Universal Loews Portofino Bay Hotel.
-In addition, the faucet stop was broken in the shower and the left sink handle leaked so heavily it would flood the counter top, so could not be used. The room they moved us to, the bathroom door would not close as the base of the door hits the frame. We had to hold the door with the bathroom trash can. Stains on the tile near the lobby from someone spilling coffee went ignored for so long that it was able to dry on to the tile.
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Everything was perfect!
May 29, 2025asilemeterDes Moines, Iowa
We had a great stay at this hotel! The front desk staff were always responsive to my questions and very helpful overall . The cleaning staff did a wonderful job keeping our room tidy and refilling everything. The room itself was perfect! We had a quiet room with a bay view as requested. It was a real treat to unwind in our cool, comfy room after a…
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We had a great stay at this hotel! The front desk staff were always responsive to my questions and very helpful overall . The cleaning staff did a wonderful job keeping our room tidy and refilling everything. The room itself was perfect! We had a quiet room with a bay view as requested. It was a real treat to unwind in our cool, comfy room after a long day at the parks and listen to the opera singers. The grounds are nicely kept and fun to explore. The water taxi was a convenient amenity that made it much easier to get around during the heat wave we experienced. I enjoyed walking the lovely garden paths early in the morning. We’d definitely stay here again.
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Top hotel with top staff
