Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Star rating

Standard Two Queen Room
Despicable Me Kid's Suite
Sal's Market Deli
Mama Della's Ristorante
MANDARA Spa®
MANDARA Spa®
A video preview image
Standard Two Queen Room
Despicable Me Kid's Suite
Sal's Market Deli
Mama Della's Ristorante
MANDARA Spa®
MANDARA Spa®

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando. Set on a stunning harbour, prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And, when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras such as FREE** Universal Express Unlimited ride access, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day (Valid theme park admission required) and Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay.

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer.

Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Housekeeping is provided each day, along with an evening turndown service.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom). 


Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:  

Access to an exclusive Lounge for American buffet breakfast, drinks and afternoon snacks 

Access to the exclusive Compass Club Lounge for private breakfast, drinks and afternoon snacks  

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $36, Valet parking $45, both plus tax, per day (payable locally, subject to change).Visitors with an Electric Vehicle (EV) or a Plug-In Hybrid Electric Vehicle (PHEV) who use valet parking can now take advantage of a complimentary "electric fill-up" at no extra charge.

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. The Thirsty Fish (harbourside bar with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

 

Please note: Due to renovation work, this hotel is currenly only on sale for 2025 departures.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23).

Special assistance

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Portofino Bay Hotel TM & © 2022 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved.

Please note: the hotel will be making repairs to the façade of the hotel from June 2023 – June 2025 to maintain the immersive experience of the Italian village. All work will be done during business hours 9am – 6pm. These repairs are being done one section at a time and may be visible to guests. Guests can expect noise from time to time. ​Thank you for your understanding as the hotel make these repairs to the distinctive environment created for guests. Areas where repairs are in progress may be visible to guests, depending on the location of their room within the hotel. Most common areas of the hotel and food and beverage outlets will remain available for guest use. There may be modifications required in certain areas as work is being completed. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5212)
  • Very good (1668)
  • Average (819)
  • Poor (463)
  • Terrible (518)
Image of the Tripadvisor rating Will Be Back

Aug 30, 2025 Kasey H Saint Louis, Missouri

What a beautiful hotel, with great amenities included. Ate a few of the restaurants and was not disappointed, my husband especially loved Carmen's spinach and artichoke ravioli at Trattoria del Porto. Upon early check-in we received a free upgrade (still a garden view, but a larger room with a patio). Room was extremely spacious, with a huge… Read more
What a beautiful hotel, with great amenities included. Ate a few of the restaurants and was not disappointed, my husband especially loved Carmen's spinach and artichoke ravioli at Trattoria del Porto. Upon early check-in we received a free upgrade (still a garden view, but a larger room with a patio). Room was extremely spacious, with a huge bathroom as well. The beds were so soft and comfortable, after just having left a Disney hotel it was a welcome relief. Used the boats to get back and forth to the main parks. My one very minor gripe is that the bus for Epic seemed to be slower than the other hotels and we were often waiting for quite awhile to be picked up. Not that big of a deal when the transportation is free and comfortable though. Check out was practically non-existent, which was great. Verified the room charges and we were ready to go. Gilberto was there to say goodbye (what an insanely charming young man, you guys are lucky to have him) and we left with huge smiles on our faces. Absolutely loved staying here, would go back anytime (probably will!). Express passes included was just the icing on the cake. Read less
Image of the Tripadvisor rating Club level review

Aug 25, 2025 efustok Houston, Texas

Dear readers, I am very excited to share my experience at the Portofino Bay hotel…from the moment we got there the smell of the lobby exudes luxury…. the receptionist who checked us into our room was extremely helpful and kind…honestly everything here was just prefect…. great hospitality, and service…. we stayed in the club level queen room. It… Read more
Dear readers, I am very excited to share my experience at the Portofino Bay hotel…from the moment we got there the smell of the lobby exudes luxury…. the receptionist who checked us into our room was extremely helpful and kind…honestly everything here was just prefect…. great hospitality, and service…. we stayed in the club level queen room. It was very spacious…The beds were extremely comfortable like little clouds of fluff …I honestly had the best sleep while we were there…the sheets were so soft, it was so easy to just relax. Everything was extremely clean and the bathrooms were very spacious… The boat to the parks are convenient, but we actually ended up walking a couple times to and from the parks it was very easy. It was just a quick 10 minute walk nothing strenuous if you’re able to do it it’s a really nice leisurely walk to the park and you actually get to the front of Universal versus having to walk across from the boat dock. The club was very big we were always able to find a table. The food was delicious. My only teeny tiny complaint is the scrambled eggs. I wish they would give them a little more flavor and use fresh eggs instead of…well I’m not sure what they used actually but it did not taste like fresh eggs lol… The lunch snack is very basic there were veggies and dips fresh chips and snacks. I don’t recommend leaving the park to come eat during that time because you will not be satisfied, but the dinner was delicious. We had roast beef one night and it was amazing. We have stayed at Royal Pacific and now Portofino Bay….I recommend either one honestly they are both extremely nice hotels. You can’t go wrong at either one. Read less
Image of the Tripadvisor rating Check your room charges!

Aug 25, 2025 lod334 Bristol, United Kingdom

Took four days to get the hotel to send me the bill by email and they had allowed someone to charge a meal to my room for $100 in a restaurant I never visited on a day I was out at a park from early entry until closing - there should be more protection to prevent this from happening - eagerly waiting resolution and a refund Apart from this… Read more
Took four days to get the hotel to send me the bill by email and they had allowed someone to charge a meal to my room for $100 in a restaurant I never visited on a day I was out at a park from early entry until closing - there should be more protection to prevent this from happening - eagerly waiting resolution and a refund Apart from this massively frustrating incident the hotel is lovely great location to universal parks and express passes are a great benefit, room was ample for a family of four sharing with generous sized bathroom Read less
Image of the Tripadvisor rating Long walk to the room

Aug 24, 2025 57andy Lincolnshire, United Kingdom

Nice helpful staff who couldn’t do enough for you. Biggest issues are finding somewhere to eat at breakfast and the long walks to the rooms. It is walkable to Universal studios if the boat transport is too busy. The quiet pool was “quiet” if you didn’t want to deal with crowd at the main pool. We would probably stay at RPR next time because it is… Read more
Nice helpful staff who couldn’t do enough for you. Biggest issues are finding somewhere to eat at breakfast and the long walks to the rooms. It is walkable to Universal studios if the boat transport is too busy. The quiet pool was “quiet” if you didn’t want to deal with crowd at the main pool. We would probably stay at RPR next time because it is more convenient and you still get the universal express passes. Read less
Image of the Tripadvisor rating Nice

Aug 24, 2025 FayCharlstonUk UK

Stayed at this hotel for 3 nights at the start of our holiday - super location, loved the fact that you can either walk or get the boat to the parks, and obviously you also get the unlimited express passes for the duration of your stay. We never ate at the hotel so unable to comment on the food, but did grab coffees and they were expensive as you… Read more
Stayed at this hotel for 3 nights at the start of our holiday - super location, loved the fact that you can either walk or get the boat to the parks, and obviously you also get the unlimited express passes for the duration of your stay. We never ate at the hotel so unable to comment on the food, but did grab coffees and they were expensive as you would expect for an onsite hotel. Only issue we had was that we didn’t have a roll away bed for our daughter when we arrived, had to wait a while for this to be provided but this was no issue. Read less