Sick guests and no compromise from the hotel
Aug 25, 2025 Denise C Edinburgh, United Kingdom
Guests unwell and the hotel not willing to compromise and even give us fastpass for another day. Company makes £££££££!
Loews Royal Pacific Resort at Universal Orlando
Universal Orlando Resort, Orlando
The hotel
Amenities
- Kids Club
- Wheelchair access
- Families
- Bar
- Fitness Centre/Gym
- Free transport to theme parks
- Games Room
- Restaurant
- Room Service
- Safety Deposit Box
- Swimming Pool
- Valet parking
Where is it
Within easy walking distance from Universal Studios and Islands of Adventure, plus Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.Hotel information
1,000 rooms on 7 floors in 3 buildings with 3 lifts, decorated in an 'island chic' style. All with air-conditioning, flat-screen TV, on demand movies*, complimentary WiFi access, iHome clock radio with iPod docking station, coffee maker, mini-fridge, safe, iron and ironing board, bathroom amenities, and hairdryer.
Standard Rooms are 335 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Housekeeping is provided daily.
Waterview Rooms are 335 sq ft and have views of the lagoon pool or waterways, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
King Suites are 670 sq ft and have a separate living area with pull out sofa bed, and bedroom with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children.
Royal Club Level Rooms are 335 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Jurassic World Kid's Suites are 670 sq ft and are 2-bedroom themed suites, with 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 2 adults and 2 children.
Club Level Rooms include access to the Royal Pacific's Club Lounge, offering the following benefits:
- Complimentary continental breakfast
- Evening beer and wine (5.00pm-7.00pm)
- Personal concierge service
- Complimentary coffee, tea, and soft drinks throughout the day
- Evening hors d'oeuvres
- Afternoon snacks
- Sweets hour each evening (8.00pm-9.00pm)
- Evening turndown service in-room
- Cotton signature bathrobes in-room
- Reduced prices on pool cabanas
Please note: the Club Lounge is open daily 7:00am - 9:30pm.
Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally.
Rating summary
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Location
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Sleep Quality
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Rooms
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Service
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Value
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Cleanliness
Sick guests and no compromise from the hotel
Lovely place in the heart of Universal.
Aug 20, 2025 Inspire43928178423
Lovely hotel, friendly staff. Everywhere seemed very clean. A bit pricey, but you are staying right in the heart of universal. Which enables you to take advantage of the lightning passes they include. And reduced parking fees.
The room was spacious and had a beautiful modern en suite.
I loved the fact you could choose a water taxi to the parks…
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Lovely hotel, friendly staff. Everywhere seemed very clean. A bit pricey, but you are staying right in the heart of universal. Which enables you to take advantage of the lightning passes they include. And reduced parking fees.
The room was spacious and had a beautiful modern en suite.
I loved the fact you could choose a water taxi to the parks or walk. We did both. The water taxi time wise will probably take you a little longer but it does save you if you’re tired or struggling in the heat.
I do have one gripe though. The $9.15 added to our bill for a bottle of water.
When you arrive in your room there are 2 bottles of water on the side.
You will also have things like , soap bar, shower gel, shampoo, conditioner. There is a coffee machine with, 3 coffee pods and 1 tea. Milk and sugars.
If you do not want to be charged these sneaky little charges I suggest NOT drinking the bottles of water. As they are around $8 each . Then they’ll add tax , restocking fee.
I’m assuming the shower gel I used for one shower and the toilet paper I used for 2 trips to the bathroom was complimentary! Who knows, I may get another surprise on my account in a day or so.
It’s not that it’s a lot of money, more the principal as you’re already paying quite a steep price per night at over $400.
I did get a bit of a chuckle out of it though before I actually drank the water. There’s a notice in your room about them trying to be more green . The water is from Fiji 😂😆 . I’m sure there must be premium water a little closer to save on the carbon footprint.
Anyway, the lesson has been learned.
Enjoy your stay as it is a lovely hotel.
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Enjoyed every minute…except the first 30!
Aug 18, 2025 O8458DHrichardc Whitley Bay, United Kingdom
This is our 2nd stay at the hotel. We arrived from the UK to find that the booking had been cancelled. Luckily it was resolved within 30 minutes, we dealt with the manager Samuel who was incredibly compassionate and helpful. Later we found a lovely basket of treats in our room and a personal note from Samuel - a very nice touch.
We love the…
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This is our 2nd stay at the hotel. We arrived from the UK to find that the booking had been cancelled. Luckily it was resolved within 30 minutes, we dealt with the manager Samuel who was incredibly compassionate and helpful. Later we found a lovely basket of treats in our room and a personal note from Samuel - a very nice touch.
We love the location of the hotel and the staff have always been very friendly and helpful to us. The replacement of the floor tiles was a very minor factor which had no impact on our stay.
We head home tomorrow having thoroughly enjoyed ourselves!!
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Perfect Stay at Royal Pacific Resort – So Good We Came Back!
Aug 17, 2025 JMAC698 Belfast, United Kingdom
We absolutely loved our time at the Royal Pacific Resort. From the moment we arrived, the staff could not have been more welcoming – genuinely friendly, attentive, and always ready to help with a smile. Their warmth made us feel at home straight away.
The hotel itself is immaculate and it was clear every effort was made to minimise disruption…
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We absolutely loved our time at the Royal Pacific Resort. From the moment we arrived, the staff could not have been more welcoming – genuinely friendly, attentive, and always ready to help with a smile. Their warmth made us feel at home straight away.
The hotel itself is immaculate and it was clear every effort was made to minimise disruption with the refurbished work which did not impact us at all. Everywhere we went, from the lobby to the rooms to the pool area, everything was spotless and clearly very well looked after. It really added to the sense of calm and relaxation.
The amenities are fantastic – the pool area is beautiful and spacious, dining options are varied and delicious, and the express passes for Universal make staying here unbeatable value. The atmosphere throughout the resort is tropical and relaxing, yet you’re only a short walk or boat ride away from the parks.
We enjoyed our stay so much that we returned for a second visit, and it was every bit as good as the first. If anything, it reminded us why we chose to come back.
Highly recommend Royal Pacific Resort to anyone visiting Orlando – a true five-star experience.
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Mixed Experience – Once a Favourite, Now Disappointing.
Aug 13, 2025 clbfamily Edinburgh, United Kingdom
I’ve stayed at this hotel several times before and have always been thrilled. While there were still some highlights, this trip fell short in a number of areas – and for the premium rates charged, these issues really shouldn’t happen.
The Disappointments
Construction During Peak Season – I understand refurbishments are necessary, but carrying out…
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I’ve stayed at this hotel several times before and have always been thrilled. While there were still some highlights, this trip fell short in a number of areas – and for the premium rates charged, these issues really shouldn’t happen.
The Disappointments
Construction During Peak Season – I understand refurbishments are necessary, but carrying out noisy foyer tile replacement in the height of summer was disruptive. The main restaurant was also closed, which felt poorly timed.
Poor Guest Flow – Huge queues at check-in meant that by the time we reached the concierge desk, it had closed (8pm). Arriving at 7:30pm, meant we couldn’t buy park tickets and missed an evening in the parks.
Tired Facilities – The hotel is showing wear: chipped paint along corridors, scuffs in lifts, communal toilets needing attention, and overflowing corridor bins that stayed full for two days. The pool loungers were uncomfortable and lacked cushions.
Basic Amenities Missing – There’s no café or spot to get a simple cup of coffee within the hotel; the only option was takeaway from the tuk tuk market. Unacceptable for a supposedly top-tier property.
Noise at the Pool – Our planned relaxing afternoon was cut short when a DJ arrived and blasted deafening music from 1–4pm. We had to leave.
The Highlight
The Orchid Court Lounge remains a gem. Special thanks to Giancarlo, whose impeccable service stood out – remembering guests’ preferred drinks after a single visit and crafting exceptional cocktails. His warmth and attention to detail delivered a true 5-star experience.
Overall
We still enjoyed parts of our stay, but the service gaps, maintenance issues, and poorly timed construction mean we won’t be returning.
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