Very Disappointing Stay – Not Recommended for Solo Parents or Families
Aug 30, 2025 Bina G
I am very disappointed with my recent stay at Endless Summer Resort. I had chosen this property expecting the level of service that a Universal resort should provide, but my experience was far below that standard.
The main issue was housekeeping. For three consecutive days, our bathroom was not cleaned. On Day 1, I let it go. On Day 2, I…
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I am very disappointed with my recent stay at Endless Summer Resort. I had chosen this property expecting the level of service that a Universal resort should provide, but my experience was far below that standard.
The main issue was housekeeping. For three consecutive days, our bathroom was not cleaned. On Day 1, I let it go. On Day 2, I complained and was told rooms are cleaned “every other day,” even though the bathtub was visibly dirty. On Day 3, I had to go down to reception myself, leaving my three children upstairs waiting, only to return and find nothing had been resolved. On Day 4, despite repeated complaints, the bathroom was still left uncleaned. At 10:30pm — far too late for tired children — a cleaner finally came, even though I had been told a manager would attend.
As a single parent with three young children, this created huge stress. Each night, I had to personally scrub the bath before my boys would use it. By then, they were overtired, leading to tantrums, late bedtimes, and disrupted sleep. The difference was clear on the one night the bath was actually cleaned properly — the routine went smoothly. Unfortunately, the other three nights were unnecessarily stressful, exhausting, and upsetting.
Instead of enjoying what should have been a once-in-a-lifetime trip, I wasted time cleaning myself, chasing staff, and dealing with service failures that should never have happened at a resort of this level.
Although the hotel initially offered a small meal voucher and a store credit after my second complaint, I was denied any further compensation despite the ongoing problems. The management even stated they were “happy” for me to share my negative experience on TripAdvisor, which says a lot about their attitude towards guest satisfaction.
I cannot recommend this hotel — especially to other solo parents or families with children — as the service is poor, the management is unhelpful, and the experience has been extremely disappointing.
Would you let your children in a bath that hadn’t been cleaned for 3 days.? The hotel thought this was acceptable.!!!
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