Universal Helios Grand Hotel

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Universal Helios Grand Hotel | Universal Orlando Resort, Orlando | Virgin Atlantic Holidays

Universal Orlando Resort, Orlando

4.5 stars

Available offers

Included benefits when you stay at this Universal Resort hotel:

Breeze into one of the Universal parks up to an hour earlier than regular guests with Early Park Admission* (valid theme park admission required. Select attractions)
Complimentary transportation to the theme parks and Universal CityWalk

Universal Helios Grand Hotel puts you right at the heart of Universal Epic Universe, rising above the waters of Celestial Park as one of Universal Orlando Resort’s most spectacular stays. This sunlit, Mediterranean-inspired retreat pairs casual elegance with extraordinary park access, including a dedicated entrance to Epic Universe (valid admission required) plus theme park benefits such as Early Park Admission† (theme park admission required; select attractions).

Upgrade to a park-view room to wake up to the brilliance of Epic Universe, then end the day with cocktails and tapas at Bar Helios, the rooftop lounge with sweeping views across the park. Travelling with little ones? Book early for a How To Train Your Dragon Kids’ Suite, with playful theming, plenty of space and a little privacy for grown-ups too. Add in a resort-style pool, games room, poolside fun, room service and dining for every mood, and you’ve found your place in the sun.

Amenities

Families
Bar
Fitness Centre/Gym
Free transport to theme parks
Games Room
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking

Explore the local area

Located at Universal Epic Universe, just south of Sand Lake Road and east of Universal Boulevard. Transfer time from Orlando International Airport: 20 minutes.

Hotel Information

Room Information
Room Upgrade Information

Mediterranean-inspired guest rooms, decorated in hues of blue and purple, evoking the tranquillity of a blissful garden. All with tablet-based controls for light, temperature and more, 55” flat-screen TV, mini fridge, coffee maker, USB outlets, Julien Farel toiletries, hairdryer, iron and ironing board, safe, and complimentary WiFi access.

Standard View Rooms have 2 queen-size beds, sleeping maximum 5 people (with a rollaway bed* – subject to availability).

*All rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally.

Hotel details

Getting Around

Complimentary shuttle buses to Universal Studios Florida, Universal Islands of Adventure, Universal Volcano Bay and Universal CityWalk. Exclusive dedicated entrance to Universal Epic Universe. Self-parking $36 plus tax per night, and Valet parking $45 plus tax per night (payable locally, fee subject to change). Electric Vehicle (EV) or a Plug-In Hybrid Electric Vehicle (PHEV) charging* (payable locally, from $0.49KwH - subject to change).

Dining

Flora Taverna^ (offering a full buffet breakfast, and Mediterranean comfort food for lunch and dinner, and a bar with views of Celestial Park). Aurora Market (coffee bar serving grab and go food and drinks). Lotus Lagoon^ (poolside bar and grill). Bar Helios^ (rooftop bar with 360 degree views serving drinks, comfort food and tapas). Room service*.

Fun and Games

Resort style zero-entry pool and whirlpool. Poolside cabanas*. Poolside activities, games and movies. Games room*. Fitness centre.

Handy Stuff

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Universal Studios Store. Universal Vacation Planning Centre. Complimentary WiFi. Early Park Admission† to The Wizarding World of Harry Potter™ and Universal's Volcano Bay (select attractions, ticket required). Laundry service*.

Additional Information

* Denotes local charge

Please note: One person must be 21 years or over in the room to check in.

^ Must be 21+ to purchase and consume alcoholic beverages.

†Valid theme park admission and Universal Orlando hotel validation required. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (opening 2025). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Trip advisor rating

3.7/5

124 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

45%

Very Good

16%

Average

15%

Poor

Terrible

15%

“Great hotel for those visiting Epic Universe with a premium pool worth spending time at”

Jul 18, 2026carlosabroad

This is a great hotel to stay at when you're planning a trip to Epic Universe. The hotel is just a few minutes walk into the theme park with its own entry point the convenience cannot be beat. I really love the pool though and its just a few minutes to go back into the hotel and cool off at the pool during a hot day and then you can head right back into the theme park. The bar at the pool is great and the service was top-notch with the server running me frozen drinks to my seat. The rooftop bar is nice too, but surprisingly I liked the pool more. The room was clean and comfortable, but I barely spent any time in there besides for sleeping. Rooms ran over $800 when this hotel first opened but prices have now come back down to Earth, especially for Florida residents and passholders who I think should really make it a point to visit. Parking is simple. I am going back in a few weeks for my second visit and excited!

“The Awesome Helios”

Jul 10, 2026Mary G

We arrived on the 28th and we were treated like royalty, like King and Queen. I have never had such a good experience, and treated this special at any other of the many hotels we have stayed. We we greeted by the nicest staff at check in. A guy named Cole dropped what he was doing to help me. We had great guys at the front Valet parking.Cole, Winfred, Joshua, and Dominick. All was very good but these did stand out for their professional service. They took care of us as well as our new truck. Fitz took good care of our luggage and explained how everything worked in our room at the touch of the computer. You didn't need to get up to do much. The lights and curtains and TV was controlled by the computer. Even room service and dining and much more. Then we tried the buffet Awesome, breakfast and dinner. Frank is a keeper. Frank is the best chef. He has my Blue Ribbon vote. Frank makes the best omelette and over easy eggs for breakfast. He is super. Chris our waiter was fantastic, he brought me the best sweet tea. He really took care of our table. So many nice people on the staff. The room was immaculate and had a perfect view of the light show. We want to Thank each and everyone there that made our Vacation Awesome. May God Bless each and everyone of you all. Mary and Otis Gosnell.

“A Fantasy within a Fantasy - I didn't think it was possible but the Helios is divine”

Jul 08, 2026dianefU7158CJ

🧡Immaculate Property location was everything!!!!! I didn’t think it was possible, 🧡 but from the moment my family and I arrived, we were treated like a part of the Helios family. Our experience began with Weston at check-in, who provided us with a fantastic room. As a family of four, we were grateful for the accommodations; Weston ensured we were settled in an immaculate, comfortable room. We sincerely thank you, Weston, for your patience, kindness, and your evident love for your job. The staff who loaded our luggage and took it to our room were outstanding as well. They made sure we were comfortable, providing fresh ice and ensuring our room was cooling nicely. Room service staff Gina, Olivia, Sarah, Case, Matthew, and David were all amazing; they checked on us throughout our stay, offering comfort and support each day. The staff at the pool and Lotus Lagoon were equally wonderful. They guided us, made sure we had enough towels, and the food was delicious. We enjoyed everything! I genuinely didn’t think it was possible to have such a great vacation at a wonderful resort. Epic Universe was amazing, and everyone was friendly, attentive, and respectful. I could go on and on about our wonderful time. On a day when rain and thunderstorms threatened, Epic’s customer service provided us with tickets for an additional day so we could experience the final attraction, Harry Potter. Please, do not change the standards at Universal Helios Grand Hotels and Epic Universe. The rooms were beautiful and clean, and the beds were fantastic. The cleaning crew was outstanding and never missed a beat. It’s challenging to find a destination where a family can truly feel at ease; this place is everything we hoped for and more. The pools were wonderful for adults and kid-friendly and safe for kids. The Helios lifeguards are heaven-sent. They watched those kids as if they were their own, and I thank you for the safety watch and those spectacular games for them throughout the day. The staff was fantastic when serving food and drinks. The food and drinks were delicious each day, creating an atmosphere where families can relax without worries. The cabanas were worth the cost. My family stayed by the pool for long periods, so we were able to eat lunch, take naps, watch TV, and totally relax in the cabanas. Helios, thank you!!!!! The vibe and atmosphere were exactly what we wanted, and Helios exceeded our expectations. The location and value are worth every penny. The noise level from the moment you arrive until you enter your room is comforting. The lobby is a relaxing space where you could sit and watch the outside for long periods. The water show and fireworks were spectacular. After a long day at the parks, we were actually able to watch the water and fountain show along with the fireworks from our room while enjoying dinner. What an amazing time we had! Please do not change your standards; this place is everything and more. Thank you so much for taking care of my family and me! 🧡🧡🧡🧡 10 plus rating and more

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This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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