Universal Helios Grand Hotel

Universal Orlando Resort, Orlando

4.5 stars

Available offers

Included benefits when you stay at this Universal Resort hotel:

Breeze into one of the Universal parks up to an hour earlier than regular guests with Early Park Admission* (valid theme park admission required. Select attractions)
Complimentary transportation to the theme parks and Universal CityWalk

Universal Helios Grand Hotel puts you right at the heart of Universal Epic Universe, rising above the waters of Celestial Park as one of Universal Orlando Resort’s most spectacular stays. This sunlit, Mediterranean-inspired retreat pairs casual elegance with extraordinary park access, including a dedicated entrance to Epic Universe (valid admission required) plus theme park benefits such as Early Park Admission† (theme park admission required; select attractions).

Upgrade to a park-view room to wake up to the brilliance of Epic Universe, then end the day with cocktails and tapas at Bar Helios, the rooftop lounge with sweeping views across the park. Travelling with little ones? Book early for a How To Train Your Dragon Kids’ Suite, with playful theming, plenty of space and a little privacy for grown-ups too. Add in a resort-style pool, games room, poolside fun, room service and dining for every mood, and you’ve found your place in the sun.

Amenities

Families
Bar
Fitness Centre/Gym
Free transport to theme parks
Games Room
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking

Universal Helios Grand Hotel

Universal Orlando Resort, Orlando

4.5 stars

Available offers

Included benefits when you stay at this Universal Resort hotel:

Breeze into one of the Universal parks up to an hour earlier than regular guests with Early Park Admission* (valid theme park admission required. Select attractions)
Complimentary transportation to the theme parks and Universal CityWalk

Amenities

Families
Bar
Fitness Centre/Gym
Free transport to theme parks
Games Room
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking

“Amazing”

Oct 11, 2026Napoligirl111

Amazing yes and location everything was great, staff, rooms, food everything

“Loved it but disappointing too!”

Oct 10, 2026NJR72

First impression - you get out the car and go into a very compact lobby/reception which can get very busy… not enough seating and too much going on in a small area… Room view was amazing - just the best views and the room was spacious with lots of storage… Entry into park - confusing as some days they would let you in at 8:50am and other days 9:03am… people queue nicely until they shout “use all available space” then you get “typical people” coming past you from the back which is annoying if you have been waiting… they need a better system! Cleanliness could have been better - dust on top of pictures, headboards and tv and stains on the carpet… Pool was lovely and relaxing with great pool side staff Restaurant was pleasant and accommodated food allergies…and staff were good… Bar Helios - booked this well in advance and the greeting was rude/abrupt… told to sit and wait in an area with no seats… other guests had menus but we weren’t given one.. called to our table to be shown to a high top table next to the bar… loads of empty tables with views but told they were all reserved… left and went to pizza moon sadly… Checking out we did mention out bar Helios experience and they did take a % of our room bill off and reception staff were good… We have stayed at many universal hotels and agreed we wouldn’t return…

“Loved the convenience to Epic and Bar Helios”

Oct 09, 2026MsHellfire

The front desk line moved slowly consistently while we were there - plan to be patient. Rachel at the front desk was courteous and did her best to get a room with all of our preferences and she succeeded which was much appreciated. Room was decently sized and well set up for working remotely at the desk. It was quiet at night, unlike my experience at one of the other Universal hotels earlier in the year. Bar Helios was excellent - loved being able to watch the show from our table (well one side of it anyway) and I thought the food was very good with very nice service. Service was quite slow but we weren't in a hurry. The taverna breakfast was mixed. French toast was quite awful and the "fresh pressed juice" was so watered down that it was much closer to tasting like fruit infused water at pressed juice prices which I don't consider ok. The steak was excellent and service from the server was polite, but again, food delivery to the table was slow, which was more problematic for our plans that day than the Bar Helios meal. It's expensive and probably needs to be stepped up in the kitchen both from a quality and speed standpoint to justify the price point. Service at the poolside bar was somewhat normal and the lady behind the bar who looked after us was both pleasant and proficient. We loved that there were locker rooms available after checking out of the room and used them to get dressed for our flight. If I had had more time, I probably would have used the shower. Hotel size was great for navigation and noise levels, as well as unbeatable access to the park. Even though we're grown adults who don't nap during the day, we felt the need to do a post nap lunch after lunch at Epic and I was so thrilled that it was such a quick exit and re-entry to facilitate this while not wasting too much time on our only park day. I wouldn't do it any other way, but unless the breakfast improves, I'd be inclined to DoorDash it or get off property for something fairer in value, satisfying in taste, and reasonable in speed. The slowness does seem to be a systemic problem given it hits the front desk lines and processing of check ins/outs and questions, Helios and the Taverna - a low hanging fruit opportunity.

Universal Helios Grand Hotel

Amenities

Hotel details

Getting Around

Dining

Fun and Games

Handy Stuff

Additional Information

Protection for your Package Holiday

Universal Helios Grand Hotel

Amenities

Hotel details

Getting Around

Dining

Fun and Games

Handy Stuff

Additional Information

Protection for your Package Holiday