Disney's Bay Lake Tower

This was supposed to be a Magical Disney vacation. We are a family of five—two parents and three young children—staying at Bay Lake Tower in a Deluxe Villa during our Disney World vacation. We intentionally chose the Deluxe Villa for the comfort and space it offers, which is critical when traveling with young children. Our Deluxe Villa included: Two full bathrooms, with the master bath featuring a large hot tub A full kitchen with a full-sized refrigerator, plates, utensils, and plenty of cabinet space where we stored our snacks and cases of water A private balcony A partition wall separating the kids' sleeping area from ours, which allowed us all to get rest and privacy—something very important to us on this trip However, on the morning of Saturday, July 19th 2025, our trip was severely disrupted when we discovered that our children had slept in bedsheets covered in dried blood stains. We immediately checked them for injuries, none of our kids were bleeding, so the blood was clearly from a previous guest. This was not only a serious sanitation issue and biohazard —it was emotionally and mentally disturbing to find our children had unknowingly slept in such unsanitary and unsafe conditions. We hadn’t inspected the sheets the night before because we trusted Disney’s standards. That trust was completely broken. We immediately reported this to hotel management. We spoke with: The Housekeeping Manager The Front Desk Manager, Morgan And later, Katie, who identified herself as a higher-level manager Here’s how they responded: Option 1: Clean the room — an obvious and inadequate response considering the severity of the situation. Option 2: Move us to the Contemporary Resort — but the offered room was a clear downgrade. It was a studio with no kitchen, no cabinet space, no utensils, only one bathroom, no hot tub, and no balcony. It also lacked a sleeping separation, meaning no privacy from our children. Option 3: Check availability at other resorts — by that point, it was already 1:00 PM, and we had lost our entire morning dealing with this issue. Our children were heartbroken to miss their long-awaited visit to the Magic Kingdom castle. We declined the third option because we didn’t want to waste more of our day packing and relocating. Ultimately, the only resolution offered was to clean the room and comp one night’s stay. — That’s It! While we acknowledge the comped night, it falls far short of what’s appropriate for the seriousness of the situation. Our children slept in someone else’s dried blood. That’s not just unacceptable—it’s traumatizing. No genuine apology and no serious concern for the kids and what had just happened to our family. For the reputation that Disney loves to market -- this was a complete failure. This experience left us frustrated, disappointed, and emotionally drained. For the standard Disney promises, this was a total failure in health, hospitality, and guest care. We urge Disney to take this matter seriously, review their cleaning protocols, and train their staff to respond to critical issues with greater empathy and urgency. Read less

The theme park view rooms are something to experience. Our room was ready by 2:30 we had a 1 bedroom. The staff is super helpful and nice. Bell services were super quick bringing our stuff up. Our room was super clean and spacious. The pools were great you can use both. The walkway to the contemporary was so nice and convenient. If you can stay here once you won’t regret it. Read less

We loved our weeklong stay at Bay Lake Towers with our family of 6. We rented a 2 bedroom unit through Dave’s Vacation Club at a significant savings over the prices Disney was charging for a comparable unit. The unit itself was beautiful, spacious and well equipped for taking a break from dining out and making meals ourselves. The Bay Lake/Contemporary Complex was great—our grandchildren loved the pools and staff entertainment, and we loved being able to walk to Magic Kingdom. Your service staff was extremely helpful whenever I called. Thanks so much. Read less