I have to be honest: I am extremely disappointed with our stay at Disney’s Grand Floridian Resort & Spa. Staying here has been a dream of mine, and unfortunately, the reality has fallen very far short of what I expected from a resort with this reputation and price tag.
At nearly $4,000 for a week, I expected our room to be absolutely pristine. Instead, we walked into a room that was dirty, stale, and appeared as though it had not been properly cleaned or occupied in quite some time.
The closet was particularly disgusting. There was hair and dust everywhere, along with what appeared to be an old robe tie and even a mask that looked like it had been left behind since the COVID era. The floors were filthy, the counters were dirty, and there was toothpaste residue on the faucet. The mirrors had clearly been wiped quickly, leaving smudges all over them. This is simply not acceptable at any hotel, let alone one charging Grand Floridian prices.
The housekeeping service was even more disappointing.
We requested clean sheets the first night because we needed them for the daybed. Nobody ever brought them. The following day, we specifically requested housekeeping to come in, tidy and clean the room. Instead, someone came in, took the dirty towels and didn’t even leave clean towels behind.
I then had to request housekeeping AGAIN to remove our trash. They did come, but somehow managed to leave trash that had fallen out of the wastebasket right on the floor. At that point, I honestly couldn’t believe what I was seeing.
How is this acceptable at a resort that charges what the Grand Floridian charges?
You are absolutely paying for the beautiful lobby, the Disney name, and the reputation of the resort. But once you get beyond that, our experience has not remotely lived up to the expectations or the price.
Even the quick-service location is disappointing. It is far too small for a resort of this size, and unfortunately, it was also dirty. It feels as though the resort is relying heavily on its reputation rather than maintaining the level of cleanliness and service that should come with that reputation.
I completely understand that my expectations were high. They should be. When you spend approximately $4,000 for a week at one of Disney’s flagship resorts, you should be able to expect a clean, well-maintained room and consistent housekeeping without having to repeatedly call and ask for basic necessities.
I desperately wanted to love this stay. Instead, I am leaving feeling extremely disappointed and frustrated. This was supposed to be a dream stay, and unfortunately, it has been one of the biggest disappointments.
And one final note to Disney: If you ever want to avoid another terrible review about cleanliness, feel free to call me. I’d be happy to teach your Cast Members how to properly clean, refresh, and inspect a hotel room before handing it over to a paying guest. Apparently, someone needs to. I AM SERIOUS.
