We initially came to Angsana Velavaru in the Maldives for a brief and quality relaxing holiday as I am engaged in the Finance Risk segment in the UK and my agenda is significantly demanding. Upon glancing at the ‘water landing platform’ from the seaplane I was immediately enchanted by the exclusive elegance of the resort situated amidst exquisite selection of in-ocean villas in a gulf of white sandy beaches intertwined with bright green flora and surrounded by crystal blue ocean lagoon !
Immediately with our arrival, the resort warmly welcomed us and exhibited professionalism, competency, exceptional service, attentive attitude and positive responsiveness towards meeting our needs on a routine basis. I am specifically impressed by the profound excellency, enthusiasm and commitment to due diligence of the Front Office Management team led my Imran as Front Office Assistant Manager and Alina as Senior Resort Hostess who went above and beyond to ensure that we not solely have a comfortable and pleasant stay, but we furthermore experience the magic of the island by providing us with immense insight into kayaking, water sports, local island excursions and in-ocean villa visits!
I was fascinated by the resort amenities and immediately understood that this is a truly unique resort with a clearly embedded ‘exceeding guests expectations approach’ and an enthusiastic attitude to ensure that the guest is fully supplied during their holiday- via an exceptional service at the Restaurant and professionalism exhibited in key operational segments of the Resort ! The resort is exceptionally clean, well-managed, easily accessible and offers an exquisite combination of variety of activities amidst white sandy beaches, green flora and exclusive selection of beach and water villa accommodation !
Amidst the adventure of a well defined exclusivity, exceptional service was witnessed across the two restaurants at the resort, Kaani and Kuredi /a la carte service/, the reservations segment, in resort transport arrangements, maintenance and in-villa dining whereas professionalism, responsiveness and commitment to diligence were underlying characteristics in the execution of the daily embedded responsibilities. I am specifically impressed by the quality of contributions on behalf of the Reception team, including the Resort Host Sadhoof, Mafas, Mashid, Sophie and Rethi who exhibited exceptional service upon arrival, commitment to fulfilling daily expectations, insightful level of initiative, leadership, positive energy and consistency in addressing the routine requirements, providing the most optimal solution based on the circumstances.
Specific ‘thank you’ to the Restaurant Management team for the continuously demonstrated due diligence, professional commitment and creative leadership in maintaining an excellent selection of Oriental, Mediterranean, Maldivian and European cuisine intertwined with traditional English flavours. This profound understanding of taste anticipation of guests’ preferences has served as a magnificent foundation for setting a global cuisine scene represented by leadership in a culture of excellency !
Significant ‘thank you’ to the resort internal Reservations Team, under the management of Jayanath for being extremely efficient, diligent, punctual and flexible in arranging and confirming the internal bookings in the system as well as coordinating the seaplane transfers. This brilliant insight, professionalism, dedication, responsiveness, diligence and value-added positive contributions have been evident in circumstances necessitating ‘effortless functionality and immediate connectivity’ with respect to unprecedented arrangements in scope of the booking terms.
I have visited a significant number of Maldivian Resorts, inclusive of designated 5- Stars Resorts and am aware of what comprises an exclusive holiday package ! Nevertheless, the unique combination of magnificent scenery, exquisite cuisine, picturesque in-ocean and beach front villa accommodations, and extraordinary service in the entire Angsana resort premises has converted our holiday into the most memorable and a truly exceptional one !!
