We stayed at Villa 204 from July 9 to 18, 2026. Despite the hotel's overall excellent service on the leisure side, our stay was overshadowed by the disappearance of cash from the safe (exactly 3,000 US dollars), which we had brought in case of problems with our credit card — a card that, as it turned out, we never even needed at the hotel. The money was placed in the safe in an envelope right away and was never taken out of it. When checking out, we were in a bit of a hurry; I quickly tossed all our belongings from the safe into my backpack without really paying attention to the envelope, to be honest, and I only remembered about it when we were already flying to the airport on the seaplane. Frankly, the thought of theft didn't cross my mind at that moment, since this is a respected hotel with a high rating, so upon arriving at the airport I immediately messaged our manager, Eldor, asking him to check whether we had simply left the money in the safe. He called back and said there was nothing in the safe except for a few small coins (which, honestly, is strange, since there were definitely no coins in the safe when we checked out). Later, the hotel manager wrote to us saying they had checked everything and found nothing, and that no one other than us had entered the room. Looking back, I now realize that it would obviously have been hard for me not to notice the envelope in the safe at checkout — perhaps it had already been stolen from it before that. As far as I understand, no checks were done on that possibility. Yes, I probably should have paid attention to the loss sooner, but you have to understand that we were on vacation at a tropical resort, and our minds were on other things. Be that as it may, despite the overall excellent impressions of the hotel's service itself, the fact remains unchanged: 3,000 dollars were stolen from us by one of the staff, which ruins the entire final impression of the trip. I understand that it's difficult to maintain oversight of every single one of a large number of employees, but that ultimately doesn't make it any easier for us.
