We had a truly wonderful stay. The location was very convenient, with easy access to transportation, which made getting around effortless. The hotel’s facilities were comprehensive and well-maintained, including the gym, massage center, and leisure areas, all of which contributed to a comfortable and enjoyable experience. The food quality was excellent, offering a wide variety of delicious options that made every meal a delight.
What stood out most was how many of the staff remembered our names, room number, and dining preferences, making us feel genuinely welcomed and cared for. From the Airport welcoming staff and dining staff to the fitness coach and massage therapists, everyone showed great professionalism and attentiveness. The massage therapists’ technique was expert and perfectly suited to help us fully relax, while the fitness coach patiently supported me in reaching our workout goals.
We were also pleasantly surprised that the singing performer thoughtfully chose songs we liked, creating a warm and enjoyable atmosphere for the evening. Although the rainy weather prevented us from participating in the planned water activities, the staff went above and beyond by arranging a variety of indoor activities, ensuring we still had a fantastic time. Throughout our stay, the team (including housekeeper, dining staff, massage therapists, safeeru) frequently surprised us with thoughtful gestures, reflecting their genuine care and dedication.
Their attention to detail—from remembering our preferences to daily greetings—was impressive and made our stay all the more comfortable and memorable. We sincerely thank all the staff for their hard work and professionalism, and we look forward to returning for another exceptional experience.
Taking this opportunity, we would like to give special thanks to:
Ankur and his team at Wahoo Bar
Our massage therapists and her teammates
Madu – the fitness coach: From our first session, Madu impressed us with his professionalism, patience, and tailored coaching. He ensured every exercise was safe and effective, turning workouts into enjoyable and energizing experiences with his positive attitude.
The gym itself was equally impressive, featuring top-quality, well-maintained equipment in a clean and inviting space—rare for a resort.
While the resort’s amenities were excellent, it was Madu’s passion and warmth that truly made our stay unforgettable. Please pass on our sincere thanks and compliments for his outstanding service.
However, one aspect of our stay fell short of expectations……
Before our trip, the hotel responded promptly to every enquiry. However, since we emailed follow-up questions after our stay, we have yet to receive any response (1 week till now), except the auto reply message. Extending the same high standard of service beyond a guest’s departure would make the experience truly exceptional.
