Maritim Resort & Spa Mauritius

Mauritian selectively are not welcomed at this hotel. This Hotel is a very big disappointment. The Staff are not welcoming at all and the service is very bad. I came at the hotel for a family vacation and it went really bad. Firstly the explanation given for the hotel facilities was unclear. Secondly the bar was the worst one. We waited for your drink more than 1 hour. The Staff left us unseen. We had our go and order at the counter without any greeting or smile on their face. The lady at the bar was rude to us. When reported to the guest relationship manager. She told me that the hotel is full and they are understaff and there is a lack of training, but this is not an excuse. We felt really bad. Also when checking out we had call a buggy to pick our luggage but no one came. We had to carry our bags to the reception with was really far from our room and we had to load our car by ourselves being 3 ladies alone this is unacceptable. Read less

We stayed for two weeks all inclusive in a deluxe room and absolutely loved the place. Overall it’s a great hotel in a fabulous location and we would definitely return. I have visited Mauritius 3 times before and stayed in different hotels each time , this one compares well overall with a few small niggles that if fixed could make it excellent. Room: Deluxe room was beautiful. Nice ground floor room close to the pool and beach with sea view. It was kept lovely and clean and furnished nicely. The bed was huge and comfortable. We really liked how spacious it was and appreciated having the separate dressing area and toilet . A couple of times housekeeping didn’t change the towels and we had to ask for a top up in shower gel but usually it was good. The walk in shower is lovely but the design leaves a huge spreading puddle on the floor no matter what you do with towels. There were nearly a few slips! The grounds around the hotel are beautiful and very well maintained. Beach: stunning. A picture perfect, quiet , spacious stretch of beach and beautifully clear sea. There are masses of sun beds with umbrellas so never a problem getting a spot at any time of day. It’s worth bringing some coral shoes as there are a few rocky parts in the sea, and snorkeling gear as there’s plenty to see straight off the beach. Beach service for drinks can be a bit slow depending on who is on duty but the staff are all very pleasant. Food: A bit mixed and the one area of the holiday I felt slightly disappointed by. The buffet restaurant was ok, if a little bit samey. We found the lunch times to be better than the dinners with the exception of the Indian night which was lovely. One day they had a conference and the guests used the same buffet- total chaos and massive queues. Banyan was a decent meal, from a reduced menu for all inclusive. We were quite happy with the offerings and enjoyed visiting once each week as per the AI deal. Fillaos BBQ restaurant was quite enjoyable , a buffet service of steak, chicken, sausage and fish with various vegetables and sides. We enjoyed the food and the relaxed, feet in the sand , open BBQ . Anno was a nice 5 minute stroll away in a really nice setting. It was a shame it wasn’t open more often- just once per week when we were there. We enjoyed our burgers and were satisfied to pay the supplement to eat there (you each get 455 rupees credit towards your meal as an AI guest) it’s a bit of a shame that your drinks must be paid for here unlike at the other restaurants. The couple at the next table were complaining that their meal was awful so we didn’t have high hopes but our burgers turned out to be tasty. There was a bit of a strange situation with drinks menus which were given to everyone , which when we tried to select things we were told we couldn’t have those wines or beers , we had to choose from another smaller menu, which they brought along later?!? Not sure why they would give out menus you don’t want guests to use …. Le maree was a huge disappointment. We had quite a nice enough kebab at lunch so we’re looking forward to our dinner visit but it was a really horrible meal. We cancelled our reservation for the second week as the menu stays the same, is quite restrictive and what we had was really unpleasant. I also thought the menu here as a beach bar needs looking at. Who wants a three course lunch on the beach? A few options of lighter things such as pizza slice or toasted ciabattas, burger etc would been welcomed. The booking system for the restaurants is a bit of a mess at this place. We were able to book everything we wanted but I’m not sure that would be the case if the hotel was full. They don’t have regular days when each of the restaurants open, apparently it varies due to staffing problems , and it does seem to change during the week. Quite often there was only one of the restaurants in addition to the buffet open per day which doesn’t give you much choice and probably gets booked up pretty swiftly. AI: Overall there was a good offering. The drinks menu is really clear what is included and what you would pay extra for. There’s plenty to choose from and we enjoyed all the venues, particularly sitting by the fire pit on the beach. I don’t really understand why Anno isn’t included like the other restaurants in the AI plan. I get why chateau mon desir fine dining isn’t AI , but I don’t see why Anno which is just a brasserie style place couldn’t include AI guests on the same basis. All in all it’s a good hotel and we had a truly lovely holiday. I’d go again! We enjoyed the snorkeling trip on the ‘va va voom’ catamaran to islands in the north and would recommend as long as you’re not a sickly sailor - many people were vomiting! Read less

We had a first class experience at the Maritim....the hotel facilities, restaurants and beach is wonderful but what makes this hotel so special are the staff that work there. We had a fantastic greeting at the reception and were shown to our room which was a Deluxe double. Beautiful room (265) with a terrace that led on to the garden and had a fantastic sea view - perfect for watching the sunset! We were so impressed with the staff, but wanted to mention in particular just a few that went above and beyond and made our stay so special....Melena, for our wedding vow renewal arrangements, Ooday who makes the best cocktails at the Nest bar, Khushi for amazing hair and make up and massage at the spa, Sachin the Golf Pro, Dario for exceptional horse riding experience for my wife, Chef Shameer at the Anno, great food. Chef Nallan from the Mon Desir Restaurant, what fabulous food and our waiter Govine. - make sure you visit this restaurant at least once during your stay! Rakesh for amazing wedding breakfast on the beach, Varum waiter at the Anno, Maree and Fabrice on the quarter deck bar. And not forgetting Diah who always had the biggest smile and greeted us at the breakfast reception each day at the main restaurant. Thanks for an unforgettable holiday - would definitely recommend this hotel! Read less

My cousins and i went to maritim resort and spa to celebrate my cousin birthday and it was catastrophic. Upon our arrival we were not given proper information about the hotel. About restaurants and all.Then we went to the bar to get a drink, we were left unseen by the staff and i had to order my drink on the counter without any greetings nor a smile from them. At night same thing happened there was no one at the bar and we waited for one hour to get our drink. When i went to ask at the counter, why we had to wait like, they told me that they are preparing it right now. Also i overheard one waitress telling her colleague “tell her to do it herself”. This ruined my stay and i wanted to go home. For a five star hotel there were limited variety of food. Upon check out we call the buggy to come pick up our luggage as our room was very far from the reception but never came. We had to carry our luggage to the reception ourself and to our car. I was very disappointed and i will never come to this hotel nor recommand it to anyone. Lastly Mauritian selectively are not welcomed at this hotel Read less

service - ⭐️ Slow, waited 1h for our drinks, waitress was rude, little guy (waiter) was nice and friendly staff - ⭐️⭐️ 50/50 bad behaviour, non-friendly Spa - ⭐️⭐️⭐️⭐️⭐️ amazing massage with khushi - relaxing massage (remove stress) Food - ⭐️⭐️⭐️ - same menu almost everyday Drinks - ⭐️⭐️⭐️⭐️ - try hibicus (non-alcholic) Lunch- ⭐️ - staff rude, didnot clean the tables, takes time to do so, never receive my coffee 🙂 View panoramic - ⭐️⭐️⭐️⭐️⭐️ Pedalo - ⭐️⭐️⭐️⭐️⭐️ - friendly boys Animation - (friday, saturday) ⭐️⭐️⭐️⭐️⭐️ my god, this girl dance in her heels all night, amazing ,you go girl, beautiful, friendly ❤️❤️ Overall - would never come here again but made a new friend with a little girl here Read less