The food at the buffet restaurant was average with very little variety. The same dishes were repeatedly served — for example, pasta with tomato sauce and black olives appeared at both lunch and dinner on consecutive days. The bread selection was good, but if you wish to enjoy seafood, you’ll need to pay an additional 2000, otherwise you’re limited to the same recurring options such as beef ragout, chicken or fish curry, and tomato pasta, we had to dine out at multiple occasions.
The sunbeds were uncomfortable, clearly worn out to the point that you can feel the metal parts underneath, and it seems no action has been taken to replace or repair them. Similarly, the wooden pool deck is damaged, unstable when stepped on, and unsafe due to exposed nails.
The alcohol quality was low, which was disappointing for the price paid.
On a positive note, the rooms were clean and the housekeeping staff were excellent — if you miss the morning cleaning, they return later, and the room is always well maintained.
As someone who works in the hospitality industry, I found the service level to be very poor. When I asked for an Espresso Martini, despite all ingredients (vodka, coffee liqueur, and espresso) being part of our package, the first bartender declined, and the second asked for an additional 450 MR, which is unacceptable given the package value. I also requested a cucumber garnish, which was available just steps away at the buffet, yet the bartender refused. I ended up bringing it myself, and the bartender simply didn’t care.
The hotel promotes a BBQ night as a special event, but even for guests on an all-inclusive package, it comes at an extra charge. If you don’t pay, you’re again limited to the same buffet options. This creates the impression that all-inclusive guests are treated as if they are staying for free, which reflects a lack of hospitality and training. Staff seem unaware that guests, even under all-inclusive plans, are paying a significant amount and deserve proper service.
À la carte restaurant:
The food itself was good, but the service was robotic and unfriendly. It took around 20 minutes just for our order to be taken, and our initial drinks never arrived—we had to walk to the bar to get them ourselves. No apology was offered. Strangely, the drinks still appeared on the bill, and when I mentioned it, the waiter just said, “It’s okay, you don’t pay since it’s all-inclusive,” again showing a careless attitude toward guest experience.
During a birthday celebration for one of the couples, staff simply placed the cake, lit the candle, and walked away without a smile or a word. Fellow guests had to step in to sing, which says a lot about the atmosphere.
Activities:
There were no daytime activities at all — best to bring your own entertainment or a good book.
Checkout:
At checkout, the staff claimed an error on our bill and tried to charge us extra, but we noticed it in time and disputed it. They eventually admitted it was a mistake, but such issues shouldn’t happen at checkout.
We also requested for an iron which is normally provided in a 4 stars hotel however hotel claimed that they do not provide such a service however ironing is provided at a fee.
Overall, having stayed in several hotels across the island at similar price points, I find this one overpriced for the quality and service delivered. The property seems more focused on generating extra revenue from all-inclusive guests than on genuine hospitality.
